Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Frailty Team Administrator

The closing date is 12 October 2025

Job summary

Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to; Hampshire IOW Healthcare NHS Trust, Hampshire and Isle of Wight ICB, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton Foundation Trust, South Central Ambulance Service or Hampshire Hospitals Foundation Trust.

We are looking for someone to provide high-quality administrative support to the Frailty Team within the Primary Care Network (PCN), contributing to the delivery of proactive, coordinated care for patients living with frailty.

This role involves supporting multidisciplinary working, managing clinical and non-clinical data, coordinating meetings, liaising with patients and external partners, and ensuring smooth operational processes within the frailty pathway.

You will be a key point of contact for the team and help to ensure efficient day-to-day administrationThe role is to carry out office administration, working in support of the lead frailty nurse, acute visiting service and working alongside care coordinators to aid with supporting safe patient care. You will be required to use of a range of computer systems.As a first point of contact for patients, you will identify and prioritise information to inform decisions on the urgency of a response. The ability to work under own initiative and to prioritise own workload and to work to deadlines is essential.

Main duties of the job

Provide comprehensive administrative support to the PCN Frailty Team, including scheduling meetings, managing calendars, and taking meeting minutes.
Understand the importance of Key Performance indicators/service targets and keep the KPI data spreadsheet up-to-date.
Accurately collate and record data into a central spreadsheet, ensuring it is kept up to date and ready for regular reporting.
Support the coordination of multidisciplinary team (MDT) meetings, including agenda preparation, attendance tracking, and follow-up actions.
Maintain accurate and up-to-date patient records and clinical documentation.
Assist with the management of referrals, appointments, and patient communications.
Assist in the monitoring and updating of frailty registers across practices, ensuring that patient information is kept accurate and current.
Act as a first point of contact for patient and carer queries relating to frailty services, signposting appropriately.
Liaise with GP practices, community services, social care, and voluntary sector partners to support smooth communication and care coordination.
Support the Frailty Team in communicating effectively with patients, ensuring a compassionate and professional approach.
Contribute to the ongoing development and improvement of frailty-related services within the PCN.
Support implementation of national and local initiatives relating to frailty care.
Participate in training and development opportunities relevant to the role.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Date posted

29 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Fixed term

Duration

18 months

Working pattern

Full-time

Reference number

348-CSS-9316

Job locations

Gosport Medical Centre

Bury Road

Gosport

Hampshire

PO12 3AQ

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

GCSEs (or equivalent) including English and MathsNVQ Level 2/3 in Business Administration or equivalent experience

Desirable

Relevant administrative or healthcare-related qualificationTraining in confidentiality, data protection, or safeguarding

Experience

Essential

Experience of working in an administrative or clerical role Experience handling confidential or sensitive information Experience working independently and managing a varied workload

Desirable

Experience working in a healthcare setting e.g. Primary Care, NHS or Social Services Experience supporting multidisciplinary teamsExperience in coordinating meetings or minute-taking

Additional Criteria

Essential

Strong IT skills, including Microsoft Office (Word, Excel, Outlook) Excellent written and verbal communication Good organisational skills and attention to detail Ability to prioritise tasks and meet deadlinesUnderstanding of the importance of confidentialityUnderstand the importance of Key Performance indicators/service targets Professional, courteous, and empathetic Reliable, flexible, and able to work as part of a teamProactive and willing to take initiativeCommitted to continuous improvement and learning Willingness to travel within the PCN sites if required Excellent communication skills, written and verbal Ability to analyse/ problem solve. Commitment to maintaining and developing clinical standards and skills.Excellent telephone manner.Ability to prioritise and effectively manage own time.Computer literate.Ability to deal with patients who may be distressed in a caring and professional way.Self-motivated, self-starter, able to organise a large and varied work programme.Ability to work as part of a teamBeing flexible and adaptable at work in order to meet competing priorities

Desirable

Knowledge of EMIS/ clinical systems Understanding of frailty and related health conditionsAwareness of NHS structures, PCNs, or integrated care modelsInterest in supporting older people or those living with frailtyFull UK driving licence and access to own vehicle

Person Specification

Qualifications

Essential

GCSEs (or equivalent) including English and MathsNVQ Level 2/3 in Business Administration or equivalent experience

Desirable

Relevant administrative or healthcare-related qualificationTraining in confidentiality, data protection, or safeguarding

Experience

Essential

Experience of working in an administrative or clerical role Experience handling confidential or sensitive information Experience working independently and managing a varied workload

Desirable

Experience working in a healthcare setting e.g. Primary Care, NHS or Social Services Experience supporting multidisciplinary teamsExperience in coordinating meetings or minute-taking

Additional Criteria

Essential

Strong IT skills, including Microsoft Office (Word, Excel, Outlook) Excellent written and verbal communication Good organisational skills and attention to detail Ability to prioritise tasks and meet deadlinesUnderstanding of the importance of confidentialityUnderstand the importance of Key Performance indicators/service targets Professional, courteous, and empathetic Reliable, flexible, and able to work as part of a teamProactive and willing to take initiativeCommitted to continuous improvement and learning Willingness to travel within the PCN sites if required Excellent communication skills, written and verbal Ability to analyse/ problem solve. Commitment to maintaining and developing clinical standards and skills.Excellent telephone manner.Ability to prioritise and effectively manage own time.Computer literate.Ability to deal with patients who may be distressed in a caring and professional way.Self-motivated, self-starter, able to organise a large and varied work programme.Ability to work as part of a teamBeing flexible and adaptable at work in order to meet competing priorities

Desirable

Knowledge of EMIS/ clinical systems Understanding of frailty and related health conditionsAwareness of NHS structures, PCNs, or integrated care modelsInterest in supporting older people or those living with frailtyFull UK driving licence and access to own vehicle

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Gosport Medical Centre

Bury Road

Gosport

Hampshire

PO12 3AQ

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Gosport Medical Centre

Bury Road

Gosport

Hampshire

PO12 3AQ

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)