Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Improvement Lead ¿ 0-19 Digital

The closing date is 05 October 2025

Job summary

This is a pivotal role for an experienced clinical digital lead who is a dynamic leader who can drive through digital change across children and family's division ensuring this algins with the NHS 10-Year Plan for digital transformation in the community care.

The postholder will be responsible for the management, co-ordination and clinical leadership of Children and Families digital services, projects and strategy.

This includes being responsible for the effective day-to-day operational management of digital healthcare services such as our chat health service. This postholder will be making decisions, providing solutions and/or advice to staff in response to pressures that may affect throughout. This will also include clinical and safeguarding supervision to staff.

Main duties of the job

This postholder will also lead a project to introduce a single point of access to the service for clients and professionals. Integral to this role will Identify areas for service improvement and lead on projects to enhance the availability of resources and streamline processes to improve patient throughput and patient experience.

This postholder will also act as an ambassador leading by example and modelling the Trust's values and policies. They will also exercise delegated responsibility and deputise as required.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Date posted

22 September 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£55,690 to £62,682 a year

Contract

Permanent

Working pattern

Full-time

Reference number

348-CFS-9269

Job locations

Parklands House

London Road

Basingstoke

Hampshire

RG21 4AP

Moorgreen Hospital

Botley Road, West End

Southampton

Hampshire

SO30 3JB

Fort Southwick

James Callaghan Drive

Fareham

Hampshire

PO17 6AR

Job description

Job responsibilities

Strategic

*Working across children and families division to ensure that the digital services, pathways are continuously improved and designed to meet patient's needs.

*To ensure our digital services are aligned to national and local guidance and targets.

*Contribute as senior manager to the divisional business plan and inform digital strategic delivery. As a member of the Management team, be actively involved in shaping and delivering the strategic including business case development, workforce planning and national policy interpretation and implementation. Assume responsibility for leading on digital changes as agreed.

*Continually review, and modernise administrative practices to improve effectiveness, patient pathways and information flows.

*Establish and maintain links with a range of external partners/stakeholders providing them with information regarding performance as requested and gaining their support to ensure delivery of national and local targets.

*All staff are expected to strive to make the Trust values 'what we do' -- to inspire, develop and support every one of us to live our values, every patient, every colleague, every day.

*Monitor external digital service delivery contracts to ensure delivery of those contracts and early identification and reporting of any risk to that delivery.

*Ensure that national quality and environmental standards are achieved

*Ensure compliance with the Care Quality Commission (CQC) Essential Standards Registration requirements.

*Maintain and develop strong systems for governance, supporting clinical colleagues with clinical governance systems.

*Establish working relationships and work collaboratively with colleagues across the Trust to identify and share best practice and improve service delivery to achieve national and local targets.

*Always ensure the quality of data provision within the Operational Service and promote/lead the use of new information technology.

*Actively participate in implementing the Trust's quality and safety agendas.

*Assist in delivery of transformation within the services, both at local and national level.

*To lead, manage and strategically lead the service specific communications strategy in children and families. Including the line management of the service communications lead.

Operational/Delivery of digital Services

*Facilitate performance and service improvement policies and implement them as agreed by the Management team.

*Analysis and benchmarking of operational and clinical performance and outcome indicator to inform service change and development.

*Identify compromising issues at the earliest opportunity and provide management support to reach a resolution in relation to capacity, staffing and complaints.

*Review and audit service delivery and identify opportunities for further modernisation/rationalisation.

*Assist the clinical team with distressed and angry patients and relatives/carers regarding issues related to their care as required.

*Working with external partners, negotiate commercial contracts and other partnership agreements to support the delivery of activity.

*Act as an authorising signatory for non-stock requisitions within limits agreed with the Trust.

*Budget holder for several admin budgets across the Group/Service.

*Ensure all Group/Service staff understand, and comply with, their duty to accurately record patient activity that will be used for activity commissioning and financial purposes.

*Identify and ensure that all chargeable clinical activity is accurately captured, recorded and charged to the appropriate commissioning organisation

*Line manages, develop and support staff in their teams, including: monitoring staff performance and absence, undertake annual appraisal for directly managed staff agreeing performance objectives and ensuring that all indirect reports receive an annual appraisal complete with performance objectives. Appropriately manage any concerns/issues/grievances raised by staff

*Manage patient complaints, meet with complainants and provide response and resolution.

* As required design and populate datasets and run reports to monitor and improve workstreams and achievement of performance standards and targets.

*Using advanced IT skills, manipulate complex datasets using Trust systems available to analyse trends, progress against targets etc.

*Analyse data to ensure capacity for digital services is in line with demand.

*As a member of the management team, provide cover for periods of annual leave and sickness.

*Operational responsibility for the digital services (Chat Health Teams, Performance Analyst, and future Single point of Access Team). Including working environment, including estates issues and health and safety.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.