Job summary
0-5 ChatHealth is a text messaging service set up to support parents, carers and families of under 5's in Hampshire.
The service is run by Health Visitors and Community Nursery Nurses who have a wealth of experience of working with mums and dads-to-be, babies, toddlers and young children.
The 0-5 ChatHealth Service can support with advice and questions from parents, carers and families relating to a wide range of health and wellbeing issues including crying babies, infant feeding, starting baby on solid foods, sleep and behaviour problems. As well as giving advice, the team can signpost to appropriate services and other support.
Main duties of the job
*To lead delivery of the Healthy Child Programme including the 6 High Impact Areas within the community via the 0-5 ChatHealth text messaging service using evidence based practice within the four service offers
*To provide effective leadership and management to staff within the 0-5 ChatHealth Service, that promotes high performance standards both individually and as a team, in the achievement of the Trust's objectives
*To identify and assess any children and families in need, and to work in partnership with the Children and Family Services Teams, Primary Care, Children's Centres, Children's Services, Voluntary Sector and other appropriate agencies, to deliver integrated programmes of care within the local area
*Work within Hampshire Safeguarding Children's Board and Southern Health NHS Foundation Trust (SHFT) policy and procedures, prioritising attendance at Case Conferences, reviews and planning meetings. To be responsible for the provision of case conference reports and court reports as required, contributing to safeguarding of all children.
*To provide a continuum of support according to need, improving outcomes for children by reducing health inequalities. To support the Early Help agenda to ensure early intervention.
*To be aware of the Key Performance Indicators for the Children and Family Services and focus service delivery towards their achievement
*To be responsible for the quality and management of the RiO electronic patient record and other systems within the services
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.
With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.
Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.
Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.
Job description
Job responsibilities
*To be a point of contact for GP practices and children's services within the county and to understand the integrated working arrangements with these services that support healthy outcomes for children
*To promote and enhance health and wellbeing to children and their families via the 0-5 ChatHealth Service through assessment, implementation of individualised health care plans and evaluation of care, referring into 0-19 Public Health Nursing Service where additional support is required
*To identify and assess children 0-4 with complex health needs, offering an opportunity for referral into an enhanced integrated service within the multi-agency arena
*To be responsible for the day to day delivery of the 0-5 ChatHealth Service to ensure the team delivers the Healthy Child Programme including the six high impact areas, in order to improve health outcomes for children and achieve SHFT key performance indicators
*To contribute to the development and implementation of effective clinical governance to ensure quality and manage risk within the team
*To review and develop the service ensuring staff and service user participation and feedback contribute to continuous improvement
*To be confident and competent in the use of digital platforms enabling families to access self help through both internal and external digital resources
*Escalating IT issues and network outage to the CDTL as a matter of urgency and enact the service business continuity plan
*To ensure timely communication with Health Visiting Teams and partner colleagues regarding referral and risk assessments to meet the needs of parents and those requiring further support
*Work within the framework of the Baby Friendly Initiative 7 Point Plan for Sustaining Breastfeeding in the Community
*To have safeguarding, management and clinical supervision at least every three months or as required as per Southern Health NHS Foundation Trust (SHFT) policies including annual appraisal and review
*To deputise for the CDTL when required to oversee the service
*To ensure that ChatHealth Service provided complies with the requirements of the licence, standards set out in CQC and in accordance with the commissioned services
*To ensure that incidents are reported on the Safeguard incident reporting system and actions taken as agreed by the CDTL
*Continuation of professional development by developing own knowledge and skills and those of others through learning and development opportunities
*To have knowledge of and comply with the lone working policy
*Work with the CDTL to ensure full coverage of the service is maintained and managed within hours of operation using the service E-Roster
*To work within NMC guidelines and to national and SHFT policies and procedures and within the Trust values
*Attend team meetings across the service to provide information, updates and data analytics in relation to the 0-5 ChatHealth Service
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Job description
Job responsibilities
*To be a point of contact for GP practices and children's services within the county and to understand the integrated working arrangements with these services that support healthy outcomes for children
*To promote and enhance health and wellbeing to children and their families via the 0-5 ChatHealth Service through assessment, implementation of individualised health care plans and evaluation of care, referring into 0-19 Public Health Nursing Service where additional support is required
*To identify and assess children 0-4 with complex health needs, offering an opportunity for referral into an enhanced integrated service within the multi-agency arena
*To be responsible for the day to day delivery of the 0-5 ChatHealth Service to ensure the team delivers the Healthy Child Programme including the six high impact areas, in order to improve health outcomes for children and achieve SHFT key performance indicators
*To contribute to the development and implementation of effective clinical governance to ensure quality and manage risk within the team
*To review and develop the service ensuring staff and service user participation and feedback contribute to continuous improvement
*To be confident and competent in the use of digital platforms enabling families to access self help through both internal and external digital resources
*Escalating IT issues and network outage to the CDTL as a matter of urgency and enact the service business continuity plan
*To ensure timely communication with Health Visiting Teams and partner colleagues regarding referral and risk assessments to meet the needs of parents and those requiring further support
*Work within the framework of the Baby Friendly Initiative 7 Point Plan for Sustaining Breastfeeding in the Community
*To have safeguarding, management and clinical supervision at least every three months or as required as per Southern Health NHS Foundation Trust (SHFT) policies including annual appraisal and review
*To deputise for the CDTL when required to oversee the service
*To ensure that ChatHealth Service provided complies with the requirements of the licence, standards set out in CQC and in accordance with the commissioned services
*To ensure that incidents are reported on the Safeguard incident reporting system and actions taken as agreed by the CDTL
*Continuation of professional development by developing own knowledge and skills and those of others through learning and development opportunities
*To have knowledge of and comply with the lone working policy
*Work with the CDTL to ensure full coverage of the service is maintained and managed within hours of operation using the service E-Roster
*To work within NMC guidelines and to national and SHFT policies and procedures and within the Trust values
*Attend team meetings across the service to provide information, updates and data analytics in relation to the 0-5 ChatHealth Service
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications
Essential
- Registered Nurse/Midwife
- BSc Hons Public Health Specialist Practitioner (Health Visiting) or equivalent
- NMC Registered Part 3
- Full UK Driving Licence (and access to a car)
Person Specification
Qualifications
Essential
- Registered Nurse/Midwife
- BSc Hons Public Health Specialist Practitioner (Health Visiting) or equivalent
- NMC Registered Part 3
- Full UK Driving Licence (and access to a car)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
