Administration Team Lead
The closing date is 21 September 2025
Job summary
To assist the Crisis Resolution Home Treatment Team Manager and Clinical Leads in the development and maintenance of a quality administrative service
To recruit and provide direct supervision for administrators including 1:1s and appraisals.
To coordinate and support secretarial and administrative duties to clinicians and other non-medical staff. This would also include being the first point of contact for complex enquiries from patients, carers and other professionals and to liaise with GPs, other departments and external organisations.
To ensure shared learning and compliance with guidelines and policies. To review and implement procedures and ensure SOPs are followed throughout different teams and to provide support and cover to all teams.
Main duties of the job
Develop, operate and supervise the complete secretarial support and administrative service within the team ensuring there is full cover during periods of annual leave or sickness.
Management of the e-roster system for all Administrators within their team, ensuring full cover is achieved during annual leave/sickness.
Participate in the recruitment of administration staff across the Mid Hants area.
Ensure review, monitoring and reporting of Insights information is completed daily, helping to support clinical leads with performance suite for the team and feeing into relevant performance reports.
Ad-hoc duties which may be requested by the Service Manager.
Participate in and undertake nonclinical audits as required by Service Manager or Area B&A Manager.
Ensure all communications internal and external contribute to a positive image of Hampshire & Isle of Wight Healthcare and are of the highest possible standard. To establish and maintain effective internal and external communication channels.
To prepare Agendas and take minutes and contribute to service business meetings as agreed with the Line manager.
The post holder will be expected to work closely with other staff in secretarial and administrative support roles within the division, attending meetings where necessary and sharing information and best practice to ensure that the effective administrative support systems are in place across the service.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.
With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.
Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.
Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.
Details
Date posted
08 September 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£27,485 to £30,162 a year
Contract
Permanent
Working pattern
Full-time
Reference number
348-MNH-8886
Job locations
Parklands Hospital
Aldermaston Road
Basingstoke
Hampshire
RG24 9RH
Employer details
Employer name
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address
Parklands Hospital
Aldermaston Road
Basingstoke
Hampshire
RG24 9RH
Employer's website
https://hiowhealthcare.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Hiring Manager
Debra Wells, Crystal Connolly, Carol Blunden
debra.wells@southernhealth.nhs.uk
07494160333
Supporting documents
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