Job summary
The post holder will work as part of the Solent Neurological Rehabilitation Services (SNRS), providing comprehensive admin and clerical support to teams within that service. They will work without direct daily supervision, using their own initiative to work on specified tasks and obtain support and advice from the clinical staff/Business Administrator when required. Will be expected to organise own time on a daily basis and prioritise workload according to agreed priorities.
Main duties of the job
Working positively with colleagues and patients to maintain effective working relationships. Must have good communication skills, sometimes requiring tact where there may be barriers to understanding and communication . To maintain confidentiality and diplomacy at all times. To ensure communication is effective and appropriate, especially when communicating in difficult situations.
Word processing of correspondence including letters, reports, forms, tables, agendas, minutes and presentation material using appropriate I.T. packages, including Excel spread sheets and PowerPoint presentation. To use standardised Trust templates and ensure accurate filing, recording and distribution. Some typing may contain complex client information and medical terminology.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.
With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.
Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.
Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications
Essential
- RSA 2 word processing/typing or equivalent proven experience.
- Educated to O Level/GCSE Grades A -- C in English or equivalent standard.
- Completion of NVQ 3 in Business Admin or equivalent proven experience at this level.
- Demonstrate well developed skills in the use of Windows based packages eg Word, Power Point, Outlook.
- Demonstrate accurate and tidy presentation of work.
- Good communication skills across all levels and disciplines both internally and externally.
- Able to develop and maintain good working relationships with a range of staff including different professional personnel.
- Good interpersonal skills and confidence in dealing with sensitive issues.
- Ability to deal with clients in a caring and professional way.
- Ability to work as part of a multi-professional team.
- Good telephone manner.
- Ability to be flexible and adaptable at work in order to meet priorities and short deadlines.
- Ability to work under pressure and deal with frequent interruptions, including telephone calls from patients.
- Good organisational skills.
- Ability to work without immediate supervision/prioritise and effectively manage own time.
- Self motivated.
- Good understanding of Microsoft packages eg Outlook email.
- Knowledge of Information Governance issues/Data Protection Act and how it applies to information and records relating to patients and staff.
- Understanding of the meaning of supervision/mentoring.
- Understanding of personal health and safety responsibilities.
- Understanding of infection control procedures.
- Understanding of Equality & Diversity in the Workforce.
Person Specification
Qualifications
Essential
- RSA 2 word processing/typing or equivalent proven experience.
- Educated to O Level/GCSE Grades A -- C in English or equivalent standard.
- Completion of NVQ 3 in Business Admin or equivalent proven experience at this level.
- Demonstrate well developed skills in the use of Windows based packages eg Word, Power Point, Outlook.
- Demonstrate accurate and tidy presentation of work.
- Good communication skills across all levels and disciplines both internally and externally.
- Able to develop and maintain good working relationships with a range of staff including different professional personnel.
- Good interpersonal skills and confidence in dealing with sensitive issues.
- Ability to deal with clients in a caring and professional way.
- Ability to work as part of a multi-professional team.
- Good telephone manner.
- Ability to be flexible and adaptable at work in order to meet priorities and short deadlines.
- Ability to work under pressure and deal with frequent interruptions, including telephone calls from patients.
- Good organisational skills.
- Ability to work without immediate supervision/prioritise and effectively manage own time.
- Self motivated.
- Good understanding of Microsoft packages eg Outlook email.
- Knowledge of Information Governance issues/Data Protection Act and how it applies to information and records relating to patients and staff.
- Understanding of the meaning of supervision/mentoring.
- Understanding of personal health and safety responsibilities.
- Understanding of infection control procedures.
- Understanding of Equality & Diversity in the Workforce.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
