Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Receptionist

The closing date is 21 September 2025

Job summary

The purpose of this role is to be the first point of contact for a busy building dealing with staff and Patients coming to clinics. The successful candidate will need to be friendly and be able to multi task. They will also need good communication and listening skills. this is a great role for someone that likes to be busy can multi task

Main duties of the job

To receive visitor in a polite and professional manner.

To ensure a full list of all clinics and out-patient appointments is available at the beginning of the day in order to record all attendances accurately.

To deal will all incoming calls, passing these on where necessary and taking messages as appropriate.

Issuing of security access cards.

To monitor receptionist generic mailbox and inform relevant persons when required

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Date posted

08 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Please note for part time hours the salary will be pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

348-MNH-9028

Job locations

Parklands House

London Road

Basingstoke

Hampshire

RG21 4AP

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

Display screen equipment users. Excellent standard of written and oral English.

Desirable

Previous experience of this environment

Experience

Essential

Experience of dealing with the public over the telephone and face to face.
Ability to work under pressure and be able to prioritise work.
Competence of using a number of software packages, including Microsoft Word, Excel, Outlook, and Teams. Monitoring CCTV in clinic areas

Desirable

Usage of computer experience in RIO

Additional Criteria

Essential

Service user to receive professional and caring experience when calling into or visiting Trust premises.

Person Specification

Qualifications

Essential

Display screen equipment users. Excellent standard of written and oral English.

Desirable

Previous experience of this environment

Experience

Essential

Experience of dealing with the public over the telephone and face to face.
Ability to work under pressure and be able to prioritise work.
Competence of using a number of software packages, including Microsoft Word, Excel, Outlook, and Teams. Monitoring CCTV in clinic areas

Desirable

Usage of computer experience in RIO

Additional Criteria

Essential

Service user to receive professional and caring experience when calling into or visiting Trust premises.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Parklands House

London Road

Basingstoke

Hampshire

RG21 4AP

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Parklands House

London Road

Basingstoke

Hampshire

RG21 4AP

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)