Job summary
We are looking for compassionate Health Care Support Workers to provide flexible support across community nursing, phlebotomy and the community independence services depending on demand.
In this role you will ensure that patients receive safe, individualised and effective standards of care by following care plans and treatment interventions as delegated by the registered Nurse or Therapist. You will work with the multidisciplinary team to support the delivery of care to patients within their own home environment.
The working hours for this role are Monday to Friday 8am - 4pm and you will be expected to work across the Southampton and South West Division.
Main duties of the job
Carry out venepuncture as required by the domiciliary phlebotomy service and deliver to the appropriate setting for analysis
Working under indirect supervision, deliver nursing care to patients following prescribed care plans and protocols. Reporting any progress or deterioration to the nurse in charge.
Deal empathetically with sensitive information.
Safely manage self including:
- Lone working in the community
- Handling body fluids and other hazardous material
- Patient handling
- Medical sharps
- Complex social situations and behaviours
- Driving self
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.
With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.
Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.
Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications
Essential
- Healthcare qualification NVQ Level 3 or working towards gaining an equivalent level.
- Good basic education or GCSE in English and Maths.
Desirable
- Experience in either a hospital or community setting.
- Can demonstrate a basic understanding of the needs of the patient and the role of the Phlebotomist
- Working within a multidisciplinary team.
- Excellent communication skills (written and oral), requirement to receive routine information with patients/clients which may need some tact, reassurance, persuasion where there may be barriers to understanding.
- Ability to manage own time, plan and prioritise work efficiently and effectively.
- Ability to show empathy and deal empathically and tactfully when communicating with patents, carers and clients.
- Ability to act on own initiative e.g responding to an emergency.
- Ability to work independently when on visits, demonstrating sound thought process for basic problem solving.
- Confident in dealing with complex situations e.g. when faced with complex behaviour.
- Knowledge of care and related procedures including clinical observations, judgement required involving facts and situations when assessing patients and knowledge when to escalate information to qualified staff.
- Willingness to develop clinical skills and competency relevant to the role e.g. phlebotomy skills
- Good organisational skills.
- Shows flexibility and ability to work within a demanding and changing environment.
- Basic computer skills e.g. Word, Outlook, System One.
Person Specification
Qualifications
Essential
- Healthcare qualification NVQ Level 3 or working towards gaining an equivalent level.
- Good basic education or GCSE in English and Maths.
Desirable
- Experience in either a hospital or community setting.
- Can demonstrate a basic understanding of the needs of the patient and the role of the Phlebotomist
- Working within a multidisciplinary team.
- Excellent communication skills (written and oral), requirement to receive routine information with patients/clients which may need some tact, reassurance, persuasion where there may be barriers to understanding.
- Ability to manage own time, plan and prioritise work efficiently and effectively.
- Ability to show empathy and deal empathically and tactfully when communicating with patents, carers and clients.
- Ability to act on own initiative e.g responding to an emergency.
- Ability to work independently when on visits, demonstrating sound thought process for basic problem solving.
- Confident in dealing with complex situations e.g. when faced with complex behaviour.
- Knowledge of care and related procedures including clinical observations, judgement required involving facts and situations when assessing patients and knowledge when to escalate information to qualified staff.
- Willingness to develop clinical skills and competency relevant to the role e.g. phlebotomy skills
- Good organisational skills.
- Shows flexibility and ability to work within a demanding and changing environment.
- Basic computer skills e.g. Word, Outlook, System One.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
