Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Administration Supervisor

The closing date is 23 August 2025

Job summary

To ensure the provision of a fully comprehensive secretarial and administrative service to the Crisis Resolution Home Treatment Team. To support the divisional Administration Manager in the operational management of the service with the needs of the service user being the main priority. The principle of high quality customer care is at the heart of this role.

Only open to current employees of Hampshire & Isle of Wight Healthcare NHS Foundation Trust

Main duties of the job

To ensure a high standard of administration services is provided, to make recommendations to the Administration Manager and implement new developments.
To ensure that all typing and administrative duties are completed promptly and efficiently for all staff within the Team. This will include undertaking own secretarial duties as required.
To review filing systems to ensure that they satisfy operational needs.
To ensure minutes are taken at specified meetings and are transcribed and distributed promptly.
To ensure all computer work, electronic mail and the sending of faxes are completed promptly and efficiently.
To ensure a comprehensive administrative service is provided to all staff of the Team, including use of relevant computer systems and complementary clerical routines.
To ensure a comprehensive telephone service is provided to all staff, ensuring that messages are taken and given in a consistent and efficient manner.
To ensure that remedial action is taken with appropriate staff if standards fall short of those expected from staff within the team.
To ensure Trust and Adult Services policies and procedures are available to all appropriate staff.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Date posted

01 August 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year

Contract

Permanent

Working pattern

Full-time

Reference number

348-SAC-8906

Job locations

Fort Southwick

James Callaghan Drive

Fareham

Hampshire

PO17 6AR

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

BTEC or equivalent level knowledgeGCSE in English and Maths

Experience

Essential

To be competent in the use of a range of computer software+
Evidenced experience of administration within a large organisationExcellent organisational and communication skillsTo be innovative, to work methodically and prioritise without supervisionTo be able to recognise and identify potential causes of conflict, and to enable such to be resolvedThe ability to motivate others from a variety of professional and organisational backgroundsTo develop, implement and maintain administrative systems that will underpin good practiceAbility to interrogate, analyse and validate a variety of computer based record systems in order to ensure accurate reportingKnowledge of Health and Safety proceduresA sound understanding of Equal OpportunitiesAn understanding of Confidential Policies Data Custodian LeadExperience of dealing with the public

Person Specification

Qualifications

Essential

BTEC or equivalent level knowledgeGCSE in English and Maths

Experience

Essential

To be competent in the use of a range of computer software+
Evidenced experience of administration within a large organisationExcellent organisational and communication skillsTo be innovative, to work methodically and prioritise without supervisionTo be able to recognise and identify potential causes of conflict, and to enable such to be resolvedThe ability to motivate others from a variety of professional and organisational backgroundsTo develop, implement and maintain administrative systems that will underpin good practiceAbility to interrogate, analyse and validate a variety of computer based record systems in order to ensure accurate reportingKnowledge of Health and Safety proceduresA sound understanding of Equal OpportunitiesAn understanding of Confidential Policies Data Custodian LeadExperience of dealing with the public

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Fort Southwick

James Callaghan Drive

Fareham

Hampshire

PO17 6AR

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Fort Southwick

James Callaghan Drive

Fareham

Hampshire

PO17 6AR

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)