Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Inpatient Ward Clerk

The closing date is 17 August 2025

Job summary

Calling Administrators!

We are looking for an Inpatient Ward Clerk to provide administration support to our busy wards and our clinical teams within the South of England Rehabilitation Centre (SERC), based at Western Community Hospital.

SERC provides specialist inpatient rehabilitation care to people living in and around the area.

You will be the first point of contact dealing with various administrative duties including Reception, patient records system, general scanning and filing, telephone enquiries, data base input and patient engagement.

We are looking for a team member that can work Mondays, Tuesdays & Wednesdays 8-4pm.

Main duties of the job

To be first point of contact for visitors either via the telephone or face to face.
Word processing of correspondence.
Scanning and general filing of patient information.
To use Trust email & intranet systems as required
To ensure that post is collected and distributed.
Carry out routine daily admin processes, which may involve retrieving information from electronic systems or from manual filing systems.
To request patient transport and deal with enquiries as they arise.
Request and maintain levels of office stationery.
Deal with maintenance requisitions.
Provide cover for absence and annual leave of other administrative staff.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, combining the expertise and services of multiple NHS providers to deliver high-quality healthcare across Hampshire and the Isle of Wight.

With a dedicated workforce exceeding 13,000 staff and a footprint that spans more than 200 sites across Hampshire, we offer an extensive range of services, including mental health, learning disabilities, community, and physical health care, reaching diverse communities across urban, rural, and coastal areas.

We are committed to delivering care with compassion, accountability, respect, and excellence, ensuring that our patients and service users are at the heart of everything we do. By working closely with our partners, we're creating a forward-thinking, inclusive organisation that champions staff development, well-being, and collaboration.

Join us and be part of an organisation dedicated to delivering exceptional healthcare; where your skills and ambitions can make a real difference to the communities we serve, now and in the future.

Date posted

01 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year Based on full time hours

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

348-SSW-8110

Job locations

Western Community Hospital

Walnut Grove

Southampton

Hampshire

SO16 4XE

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

Educated to GSCE Grade 4 or above in English or equivalent standard
Completion of NVQ 2 in Business Admin or equivalent proven experience

Desirable

RSA 2 word processing/typing or equivalent
Completion of ECDL or equivalent

Experience

Essential

Previous experience of Windows based packages eg Word, Outlook, Excel.
Previous experience of working in a constantly changing environment.

Desirable

Previous experience of working within the NHS.

Additional Criteria

Essential

Good organisational skills.
To be able to work without immediate supervision, prioritising and managing own time.
To work under pressure, being flexible and adaptable in order to meet priorities.
Good communication skills across all levels and disciplines.
Ability to develop and maintain good working relationships with a range of staff.
To be able to work as part of a Team.
Present a good telephone manner.
Demonstrate accurate and tidy presentation of work.

Person Specification

Qualifications

Essential

Educated to GSCE Grade 4 or above in English or equivalent standard
Completion of NVQ 2 in Business Admin or equivalent proven experience

Desirable

RSA 2 word processing/typing or equivalent
Completion of ECDL or equivalent

Experience

Essential

Previous experience of Windows based packages eg Word, Outlook, Excel.
Previous experience of working in a constantly changing environment.

Desirable

Previous experience of working within the NHS.

Additional Criteria

Essential

Good organisational skills.
To be able to work without immediate supervision, prioritising and managing own time.
To work under pressure, being flexible and adaptable in order to meet priorities.
Good communication skills across all levels and disciplines.
Ability to develop and maintain good working relationships with a range of staff.
To be able to work as part of a Team.
Present a good telephone manner.
Demonstrate accurate and tidy presentation of work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Western Community Hospital

Walnut Grove

Southampton

Hampshire

SO16 4XE

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Western Community Hospital

Walnut Grove

Southampton

Hampshire

SO16 4XE

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)