Team Administrator
The closing date is 17 August 2025
Job summary
The Perinatal Mental Health Service provides a specialist service for the assessment and treatment of women and birthing people with severe mental health problems in pregnancy and postnatally. The post holder will provide a comprehensive secretarial and administrative service to the medics that make up the Perinatal Mental Health Service.
The post holder will be responsible for the organisation of their own workload and delegated decisions/actions, as deemed appropriate by the Administration Business Manager, Service Manager and Clinical Lead. The needs of the service user will be the utmost priority. The principle of high-quality customer care is at the heart of this role.
Main duties of the job
General
- To receive incoming telephone calls to the department and take messages for the team, taking action where appropriate, including making calls to outside agencies
- To receive all incoming and outgoing mail to include taking action where appropriate.
- To ensure that all typing and administrative duties are completed promptly and to a high standard.
- To type all correspondence using both copy typing and sometimes audio, including forms, assessments, GP letters, and reports as generated by the team.
- To collate Health Records and register new referrals on to the relevant IT systems.
- To book appointments on to the relevant IT systems.
- To undertake any additional projects for the Administration Business Manager, Service Manager or Team Leaders as required.
Doctor/Medic Specific Tasks
- Assisting the two Medical Secretaries with the booking of appointments requested by clinicians in the inbox -- either via requests in the general admin inbox or through actions within MDT minutes as well as booking appointments from the two medic waiting lists.
- Understanding the type of appointments requested and determining the medium of the appointment (face to face/video/phone) and the length of the appointment.
- Organising where in Medic's diaries to book appointments.
- Cancelling appointments and finding new slots in the diary e.g. due to staff sickness or the patient being unable to attend.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.
With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.
Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.
Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.
Details
Date posted
01 August 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year Based on full time hours
Contract
Permanent
Working pattern
Full-time
Reference number
348-SSW-8452
Job locations
Southern House
Otterbourne
Winchester
Hampshire
SO21 2RU
Employer details
Employer name
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address
Southern House
Otterbourne
Winchester
Hampshire
SO21 2RU
Employer's website
https://hiowhealthcare.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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