Clinical Triage Support Worker

Job summary

Are you highly organised, adaptable, and ready to make a meaningful difference in community healthcare? We're looking for a motivated individual to join our Urgent Community Response (UCR) and Hospital at home VW team as a Clinical triage support. This is a key role in the service, you will be at the heart of coordinating urgent care for patients in their homes, helping to prevent hospital admissions and support recovery in the community.

Working across both the Mid and North Hampshire UCR teams, you'll support the smooth running of our fast-paced service by managing referrals, scheduling visits, communicating with families and professionals, and ensuring timely updates to clinical systems. You'll need excellent communication, IT, and problem-solving skills, and the confidence to work both independently and as part of a multidisciplinary team.

This role offers hybrid working, but regular weekly on-site presence in both localities is expected. You'll be supported by a friendly, dedicated team committed to delivering outstanding care and innovation.

If you thrive on making things happen behind the scenes and want to be part of a growing service that truly makes a difference, we'd love to hear from you.

Main duties of the job

This role requires excellent organisational, IT, and communication skills, alongside the ability to manage competing priorities in a fast-paced environment.

You will monitor shared inboxes and task lists, support team meetings, and help maintain accurate, up-to-date records using electronic systems.

You'll work closely with clinical teams, supporting both the day-to-day running of the service and the continued expansion of Virtual Ward capacity. Your contribution will directly impact the team's ability to deliver urgent care and prevent avoidable hospital admissions.

We are looking for someone who is proactive, adaptable, empathetic, and confident working both independently and collaboratively.

Experience in a health, social care or community-based role is desirable.

This hybrid role requires weekly travel to both team bases, so access to transport is essential.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

1 Bullspen

Manor Court, Herriard

Basingstoke

Hampshire

RG25 2PH

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

1 Bullspen

Manor Court, Herriard

Basingstoke

Hampshire

RG25 2PH

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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