Urgent Response Administrator

Job summary

Urgent Response is a fast paced, interdisciplinary community team aimed at preventing unnecessary admissions to hospital and facilitating timely discharges from hospital. This is an integrated health and social care team that visits patients in their own home and completes assessments in ED creating a bridge between the hospital and community. Patients are over 18 with a range of health and social care needs.

You will play a vital role in providing comprehensive administrative support to ensure the efficient running of services within the Hampshire and Isle of Wight Healthcare NHS Foundation Trust. This is an exciting opportunity to work as part of a skilled team, contributing to the smooth operation of the Trust and providing high-quality service to patients and staff alike.

What we are looking for:

• Excellent organisational skills with the ability to manage and prioritise multiple tasks.
• Strong communication skills, both written and verbal, with a professional approach to all aspects of work.
• A proactive and flexible attitude, capable of working without direct supervision and using initiative to make informed decisions.
• Ability to work effectively both independently and as part of a team.
• Experience in a similar administrative role is desirable, but not essential.

Main duties of the job

• Provide comprehensive administrative support to the service, working collaboratively as part of a skill mix team.
• Prioritise and manage your own workload effectively, overseeing the workload of the team as necessary to ensure deadlines are met and service delivery is maintained.
• Demonstrate initiative and make decisions independently, while contributing to the overall smooth running of the service.
• Handle confidential information and sensitive matters with discretion and professionalism at all times.
• Adapt to changing needs of the Trust, carrying out additional duties as required by management in line with the needs of the service.
• Ensure compliance with Information Governance, data recording, and data sharing procedures as per Trust guidelines.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Oakley Road

Millbrook

Southampton

Hampshire

SO16 4GX

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Oakley Road

Millbrook

Southampton

Hampshire

SO16 4GX

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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