Receptionist

Job summary

Join Our Team as a Receptionist at Hampshire and Isle of Wight Healthcare NHS Foundation Trust!

Are you a friendly, organised and proactive individual who enjoys helping others? We are seeking a Receptionist to be the welcoming face of our NHS facility, providing exceptional service to patients, visitors, and staff.

What We Offer:

*A supportive and collaborative working environment.

*Opportunities for professional development.

*The chance to make a real difference within your community.

If you're ready to play a vital role in delivering outstanding NHS services, apply now to become a valued member of our team!

Main duties of the job

*Receive, assist and direct patients and visitors in accessing the appropriate service or area in a courteous, efficient and effective way.

*Operate the switchboard/central telephone, ensuring all calls are quickly and correctly directed to appropriate department.

*To be able to handle complaints and be aware of complaints procedure and know when to refer more complex or unresolved concerns to senior staff as appropriate.

*To order goods in accordance with the Trust's financial framework.

*To coordinate the distribution of parcels and mail via the porter service.

*Ensure daily post is collected and dispatched with CitySprint at the correct times.

*To help with the recording of information required for the monthly reports.

*Receive messages and take responsibility for the accurate recording and delivery of messages as appropriate.

*To co-ordinate the bookings of rooms as requested and ensure these are recorded electronically.

*Provide administrative support when required for Estates Services.

*Monitor deliveries into and out of the premises.

*Maintain waiting area ensuring that all information and resources are presentable and accurate.

*To be responsible for the efficient running of reception services in the absence of the reception supervisor.

*Participate in Trust induction and appraisals.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Moorgreen Hospital

Botley Road, West End

Southampton

Hampshire

SO30 3JB

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Moorgreen Hospital

Botley Road, West End

Southampton

Hampshire

SO30 3JB

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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