Business Support Administrator CPMS

Job summary

We are seeking a highly motivated and committed Administrator, who has excellent attention to detail, strong communication skills and a willingness to learn. You will be part of a skill mixed team, working to build on good performance in order to maximise the contribution of the Community Paediatric Medical Service in Southampton.

The successful applicant will need to have good time management skills, be self- motivated with a positive attitude. In addition to these skills all administrators need to be customer focused, have an excellent telephone manner and proven IT skills, knowledge of SystmOne and the e-Referrals Service would be an advantage and have experience in using Microsoft programmes, such as Excel, Word and Outlook.

The Community Paediatric Team look after children in and out of the Southampton and New Forest areas. You will need to ensure the smooth running of the Paediatric clinics, working closely with the Paediatricians and HealthCare Professionals/outside agencies.

If you are enthusiastic, highly motivated, organised, and able to work well within a team as well as independently we would love to hear from you.

Main duties of the job

Proof reading and formatting clinical letters, assessments, reports. Paying close attention to detail, making corrections where necessary and highlighting queries, following service SOPs. This involves full focused attention for prolonged periods of time.

Manage appointment bookings, updating electronic record system and sending appointment letters following Trust guidelines and targets.

Use & accurately populate the electronic record system (Systm One) with information to include referrals, scanning & uploading information from other services in a timely manner etc., taking responsibility for the quality of the data & taking note of the Health Records Standards & Procedures & Record Keeping Policy

Follow agreed processes for dealing with emails on Outlook and nhs.net, on a regular basis prioritising urgency & importance, signposting/dealing with queries (often sensitive) regarding issues arising

Attend & participate in team/other meetings, ensuring any actions are completed by the required date & take minutes if requested

Provide cover & support during times of absence for the core functioning of the admin team

Offer guidance & training of Band 2 or new staff as required

Maintain current office policies & procedures, be actively involved in their development

Provide admin support to the Admin Supervisor to set up & review administration systems/processes as deemed appropriate

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Adelaide Health Centre, Western Community Centre

William Macleod Way

Southampton

Hampshire

SO16 4XE

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Adelaide Health Centre, Western Community Centre

William Macleod Way

Southampton

Hampshire

SO16 4XE

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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