Receptionist Administrator - Sexual Health
The closing date is 13 July 2025
Job summary
Are you passionate about making a difference, where you can have a varied workday, and support clinical colleagues to deliver a high-quality service? We are seeking Reception Administrators to join our Sexual Health Team based at Bitterne Health Centre, Southampton (a total of 63.5 hours per week available) and Sexual Health Team based at Crown Heights, Basingstoke (16 hours/week available). You will be responsible for providing positive customer service to patients and visitors, dealing with patient queries and supporting patients to access our service.
You will be experienced in admin duties, IT systems, with excellent communication skills and be able to travel to multiple sites in Hampshire. Expenses will be paid for travel.
Various hours available and regular working patterns will be between 8:00am - 8:00pm (6:00pm Friday) Monday to Friday with the occasional Saturday morning.
Whilst we aim to provide all training at your base, there may be a requirement to visit sites in any Solent Sexual Health Service location for the purposes of training.
You may also be required on an ad-hoc basis to provide reception admin cover at any Sexual Health Service location.
Our Sexual Health Service provides Sexual and Reproductive Health and Genito-Urinary Medicine services across Hampshire, Isle of Wight, Portsmouth and Southampton. Visit www.letstalkaboutit.nhs.uk for more information.
Main duties of the job
- Reception
- First point of contact greeting patients and visitors and answering telephone calls from other clinical services.
- Administrative
- Supporting clinical services including scanning, filing, creating and sending clinic appointment letters and supporting information and supporting projects and audits as required.
- ICT
- Inform our electronic patient records system for booking and arriving patients. Monitor and action tasks on work lists. Use of Office 365 packages.
- Team duties
- To be part of a wider administration team as part of and integrated Sexual Health Service.
- Patient engagement and feedback
- To be actively involved in patient engagement and feedback, quality and audit and contribute to service improvement.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.
With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.
Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.
Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.
Details
Date posted
17 June 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 to £24,465 a year Please note for part time hours the salary will be pro rata
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
348-CSS-8368
Job locations
Bitterne Health Centre
Commercial Street
Southampton
Hampshire
SO18 6BT
Crown Heights
Crown Heights, Unit 4
Basingstoke
Hampshire
RG21 7TY
Employer details
Employer name
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address
Bitterne Health Centre
Commercial Street
Southampton
Hampshire
SO18 6BT
Employer's website
https://hiowhealthcare.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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