Business Support Administration Assistant

Job summary

An opportunity has arisen to join our energetic and vibrant 0 to19 team within Hampshire and Isle of Wight Healthcare NHS Foundation Trust.

Our 0-19 Public Health Service is made up of Health Visitors, School Nurses, Health Care Assistants and Business Support who, together provide an essential comprehensive support to all our children on the Isle of Wight from birth to 19yrs. We are looking for someone who is passionate about customer / patient experience.

You would be working alongside Clinical and Business Support staff and have regular communication with Parents/Carers. Your work will involve working on Systm1 (full training provided) to input information, therefore, we are looking for a motivated and efficient Business Support Worker.

Hampshire and Isle of Wight Healthcare NHS Foundation Trust, is an innovative forward-thinking trust who invest in peoples development, well-being and take pride in the care of our families and employees alike.

We are offering a part-time contract of 30 hours within a supportive team environment and full training will be given.

Main duties of the job

To provide an efficient first point of contact to all telephone callers to the service, recording messages accurately, answering a variety of enquiries from internal and external callers and dealing with sensitive and difficult issues in a professional and helpful manner, liaising with other departments as required.

Send emails in accordance with Hampshire and Isle of Wight Healthcare NHS Foundation Trust guidance for sharing patient identifiable data. Distributing emails to team members.

Assist in ordering health promotion literature and resources and maintaining stock levels.

Liaising with schools, to ensure accurate record keeping of school aged children's registration at schools.

Monitor generic email inbox and action / distribute as required.

Act as first point of contact to all visitors, i.e. health professionals, identifying their requirements and making an appropriate response.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Enterprise House

Monks Brook

Newport

Isle of Wight

PO30 5WB

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Enterprise House

Monks Brook

Newport

Isle of Wight

PO30 5WB

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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