Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Business Support Team Manager for Children's Mental Health

The closing date is 20 June 2025

Job summary

Are you a highly organised leader with a passion for making a real difference in the lives of children and their families? Do you thrive in dynamic environments and love bringing out the best in a team? If so, we'd love to hear from you.

We're looking for a Business Support Team Manager to lead our dedicated admin teams across the Mental Health sub-division in Portsmouth. You'll play a pivotal role in ensuring the smooth day-to-day running of our children's mental health services by providing high quality and effective administrative support, working closely with clinical leadership teams and championing service excellence.

The successful candidate must be experienced in team management, preferably in a health or social care setting, confident working across multiple sites with excellent communication skills and passionate about supporting services that change children's lives for the better.

This role is open to redeployees.

Main duties of the job

The post holder will provide support to the Operational Support Manager and provide professional leadership to the administrative workforce to ensure efficient and effective administrative support is available to the Mental Health sub-division of the Children & Families Division.

Line management responsibility for the performance of individuals within the administrative workforce, ensuring they are supported to develop highly effective and efficient working practices. This will include direct line management of the Business Support Team Leaders.

The post holder will support the Operational Support Manager and Business Operations Manager on work with the Associate Directors, Finance Business Partner and H R Business Partner to support service developments and achievement of national and local standards.

To build a combination of knowledge and expertise in engagement and behaviours and technical skills in admin business development to achieve strong service engagement, relationships, and effective practice.

To support the Operational Support Manager and Locality Managers in the administrative requirements, development, and successful day to day operation of the Mental Health Sub-Division, of the Children and Families Division.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Details

Date posted

13 June 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year based on full time hours

Contract

Permanent

Working pattern

Full-time

Reference number

348-CFS-7972

Job locations

Falcon House

St James' Hospital, 22 Edenbridge Rd

Portsmouth

Hampshire

PO4 8PF


Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

  • BTEC or equivalent level knowledge or relevant experience.
  • Specialist knowledge of a range of management and operational areas acquired through training or equivalent experience.

Experience

Essential

  • Organising and running an office whilst managing staff.
  • Working to strict deadlines and under pressure.
  • Setting up and implementing internal processing and procedures realising efficiencies and efficient practices.
  • Delivery of appraisals, supervision and performance management.
  • Competent in use of IT systems including Office and Outlook.
Person Specification

Qualifications

Essential

  • BTEC or equivalent level knowledge or relevant experience.
  • Specialist knowledge of a range of management and operational areas acquired through training or equivalent experience.

Experience

Essential

  • Organising and running an office whilst managing staff.
  • Working to strict deadlines and under pressure.
  • Setting up and implementing internal processing and procedures realising efficiencies and efficient practices.
  • Delivery of appraisals, supervision and performance management.
  • Competent in use of IT systems including Office and Outlook.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Falcon House

St James' Hospital, 22 Edenbridge Rd

Portsmouth

Hampshire

PO4 8PF


Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Falcon House

St James' Hospital, 22 Edenbridge Rd

Portsmouth

Hampshire

PO4 8PF


Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Operational Support Manager

Leanne Searle

leanne.searle@solent.nhs.uk

02381031727

Details

Date posted

13 June 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year based on full time hours

Contract

Permanent

Working pattern

Full-time

Reference number

348-CFS-7972

Job locations

Falcon House

St James' Hospital, 22 Edenbridge Rd

Portsmouth

Hampshire

PO4 8PF


Supporting documents

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