Receptionist - New Forest CMHT (East)

Job summary

The New Forest East Community Mental Health Treatment Team provides high quality healthcare to adults suffering with mental health issues. The busy multi-disciplinary clinical team is based in Totton and is supported by a team of administrators. The post-holder will join this busy team to support the administration of the service by providing a receptionist service and general administrative duties.

We are looking to recruit an individual to work part-time on a Monday, Tuesday and Wednesday. The successful applicant will be able to function in a service area that requires flexibility, adaptability and commitment. The successful applicant will be expected to have a positive approach to customer care, have excellent communication skills, and be able to work in a very demanding and busy environment. The successful applicant will also have excellent IT skills.

Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to: Hampshire and Isle of Wight ICB, Hampshire & Isle of Wight Healthcare FT, Portsmouth Hospitals University NHS Trust, University Hospital Southampton FT, South Central Ambulance Service or Hampshire Hospitals FT.

Further details are set out in the Job Description. For additional information please contact Sharon Wade, Administrative Manager on 02382 312900.

Main duties of the job

To receive incoming telephone calls, and recorded messages to the service and to take messages, acting where appropriate and within level of responsibility, including making calls to outside agencies.

To receive all incoming mail and distribute to the relevant recipient. To sort outgoing mail for the Royal Mail and internal services.

To organise room bookings and pre-book rooms for regular meetings.

To input data on to the relevant systems.

To carry out photocopying and filing as required.

To undertake any additional projects for the Administration Manager or Team Manager/Leader as required and that are appropriate to their role.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Anchor House

67-69 Ringwood Road, Totton

Southampton

Hampshire

SO40 8DX

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Anchor House

67-69 Ringwood Road, Totton

Southampton

Hampshire

SO40 8DX

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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