Job summary
Please be advised that this vacancy is only open to colleagues going through a redeployment process.
We have an exciting opportunity to recruit a Team Administrator for our Bladder & Bowel Team, based at Bitterne Health Centre in Southampton.
We are looking for a well organised and enthusiastic individual with experience of providing first class administrative support and customer service.
We are looking for a highly motivated team player. You will need to able to prioritise a busy workload while maintaining great communication with a wide variety of professionals.
This post is 26 hrs per week, pattern of work to be negotiated. The teams core hours are 8am - 4pm, Monday to Friday.
For enquiries, please contact; Amy Tudgay, Business Support Team Lead, mailto:amy.tudgay@solent.nhs.uk or Lesley Bradrick, Clinical Team Lead mailto:lesley.bradrick@solent.nhs.uk
Main duties of the job
This key role is the main contact for patients, carers and health care professionals ensuring co-ordination of the patient care pathway.
To provide comprehensive administration support to the Bladder & Bowel Service.
To work as part of a skill mix team to provide a comprehensive support service.
To effectively prioritise and manage own workload and oversee workload of team as necessary, whilst always maintaining confidentiality and diplomacy, both independently, and as part of a team.
To work without direct supervision and show extensive use of initiative in prioritising and making decisions in relation to effectively supporting the smooth operation of the service.
To carry out other duties as necessary to meet the changing needs of the Trust, in accordance with management requirements and appropriate to banding.
All duties will be carried out within the Trust's Information Governance, recording, and data sharing procedures and guidance.
To ensure the accurate inputting of data for the Rest Homes and Nursing Homes dealing with any queries with the support of the Clinical Lead when required.
Organise the annual calibration of the medical equipment held by the team.
The Bladder and Bowel Service is based at Bitterne Health Centre (BHC) and holds community clinics at BHC, Adelaide Health Centre, Hythe Hospital and Lymington New Forest Hospital. The team consists of Clinical Nurse Specialists, a Women's Health Physiotherapist, Clinical Support Facilitators and a Health Care Support Worker.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.
With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.
Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.
Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications
Essential
- GCSE English and Maths level 4/C or above, or a good standard of general education.
- Business and Admin NVQ Level 3, or equivalent.
- RSA 3 Typing or Equivalent.
Experience
Essential
- Excellent I.T skills and knowledge.
- Experience of administrative work.
- Experience of maintaining electronic filing systems and collating information.
- Experience of working in a constantly changing environment without direct supervision.
- Experience of working in a customer-focused environment.
Desirable
- Experience of supervising and appraising staff.
- Experience of minute taking.
Additional Criteria
Essential
- Excellent communication skills, written and verbal (including telephone skills and note taking).
- Ability to work as part of a close-knit team.
- Good interpersonal skills and confidence in dealing with sensitive issues.
- Ability to interact effectively with staff from all disciplines.
- Ability to input accurately to electronic information systems.
- Good working knowledge of Windows-based packages -- e.g. Outlook, Word.
- Good time management skills.
- Self-motivated and organised.
- Understanding of Confidentiality, Data Protection and Safeguarding.
- Understanding of Infection Control procedures.
- Understanding of personal health and safety responsibilities.
- Flexible and adaptable to meet competing priorities and changing working practices.
- Ability to work under pressure.
- Be able to demonstrate and understanding of the principles of equality, diversity, and inclusion and how they apply to staff and patients in a healthcare setting.
- Able to demonstrate personal commitment to challenging discrimination and promoting equalities, at an appropriate level for the post
- Is able to work legally in the UK.
- Is able to work with children and vulnerable adults.
- Ability to travel daily for meetings across a range of sites in Southampton/Portsmouth/Hampshire.
Desirable
Person Specification
Qualifications
Essential
- GCSE English and Maths level 4/C or above, or a good standard of general education.
- Business and Admin NVQ Level 3, or equivalent.
- RSA 3 Typing or Equivalent.
Experience
Essential
- Excellent I.T skills and knowledge.
- Experience of administrative work.
- Experience of maintaining electronic filing systems and collating information.
- Experience of working in a constantly changing environment without direct supervision.
- Experience of working in a customer-focused environment.
Desirable
- Experience of supervising and appraising staff.
- Experience of minute taking.
Additional Criteria
Essential
- Excellent communication skills, written and verbal (including telephone skills and note taking).
- Ability to work as part of a close-knit team.
- Good interpersonal skills and confidence in dealing with sensitive issues.
- Ability to interact effectively with staff from all disciplines.
- Ability to input accurately to electronic information systems.
- Good working knowledge of Windows-based packages -- e.g. Outlook, Word.
- Good time management skills.
- Self-motivated and organised.
- Understanding of Confidentiality, Data Protection and Safeguarding.
- Understanding of Infection Control procedures.
- Understanding of personal health and safety responsibilities.
- Flexible and adaptable to meet competing priorities and changing working practices.
- Ability to work under pressure.
- Be able to demonstrate and understanding of the principles of equality, diversity, and inclusion and how they apply to staff and patients in a healthcare setting.
- Able to demonstrate personal commitment to challenging discrimination and promoting equalities, at an appropriate level for the post
- Is able to work legally in the UK.
- Is able to work with children and vulnerable adults.
- Ability to travel daily for meetings across a range of sites in Southampton/Portsmouth/Hampshire.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
