GP Receptionist/Call Handler
The closing date is 15 June 2025
Job summary
Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to; Hampshire IOW Healthcare NHS Trust, Hampshire and Isle of Wight ICB, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton Foundation Trust, South Central Ambulance Service or Hampshire Hospitals Foundation Trust
We are looking to recruit a Receptionist/Call Handler for our busy GP Surgery in Southampton.
You will be working as part of a busy team where you will be the first point of contact for all enquiries. You will be answering the phone to patients, professionals and clinicians and will be a key link within the team. The duties are many and varied and include answering the telephone, covering reception, booking appointments, sorting mail and using Systm1 (an electronic patient record).
The role requires a high level of inter-personal skills and personal confidence. Having a respectful and empathetic attitude will be essential, with the capacity to manage sensitive, and confidential information. We are looking for people who have a 'can do' attitude.
The work will involve working in our call centre and on reception at one of our four sites within Southampton. We require somebody with the ability to work a mixture of early shifts with a 7.45 a.m. start and late shifts with a 6.30 p.m. finish. There is also the opportunity to work on a Saturday on a rota basis.
Main duties of the job
To work as part of a team to provide a comprehensive and professional administrative support to Solent GP Surgery.
Providing a reception service including covering out of hours on a rota basis as required.
Answering all incoming telephone calls, booking appointments, dealing with enquiries, and taking messages for staff or providing information to callers as appropriate.
Ensuring all new patients complete relevant paperwork, details are inputted onto TPP Systm1 computer database correctly, and that correct procedures are followed regarding patient notes. Deducting patients as appropriate, printing out summaries and photocopying paper notes.
Filing and retrieving records as required.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.
With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.
Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.
Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.
Details
Date posted
23 May 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 to £24,169 a year Please note for part time hours the salary will be pro rata
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
348-CSS-7251
Job locations
Royal South Hants Hospital
Graham Road
Southampton
Hampshire
SO14 0YG
Adelaide Health Centre, Western Community Centre
William Macleod Way
Southampton
Hampshire
SO16 4XE
Portswood Surgery
7 Belmont Road
Southampton
Hampshire
SO17 2GD
Employer details
Employer name
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address
Royal South Hants Hospital
Graham Road
Southampton
Hampshire
SO14 0YG
Employer's website
https://hiowhealthcare.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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