Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Receptionist

The closing date is 25 May 2025

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Job summary

The Elmleigh team are looking to recruit 2 part time Receptionists to provide a comprehensive and supportive reception/admin service to the Elmleigh team. The post holder will be responsible for the organisation of their own workload. The needs of the service user will be the utmost priority and the principle of high-quality customer care is at the heart of this role as well as ensuring a friendly and professional ethos within the team/department for patients.

These are part time posts including evening and weekend shift pattern.

Only open to current employees of Hampshire & Isle of Wight Healthcare NHS Foundation Trust

Main duties of the job

Welcome visitors in a kind, professional manner

Answer and transfer calls/take messages

Ensure credibility of visitors/agency staff

Maintaining confidentiality at all times

Carry out basic security measures

Distribution of unit keys

Programme door fobs

Book meetings and patient visits

Arrange patient transport

Manage admin calendar

Assist in fire drills and become a fire warden

Become a smartcard champion

Liaise with outside agencies

Maintain and create excel spreadsheets

Photocopying/scanning/printing

Receive and send confidential information via email, telephone, letter or in person, from patients, patients relatives and staff members

Manage post

Receive/return deliveries

Ensure Reception area is tidy and presentable

Assist with any other projects with/for the admin team as agreed by Admin Team Lead and management

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Details

Date posted

09 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 to £24,169 a year

Contract

Permanent

Working pattern

Part-time

Reference number

348-AC-7994

Job locations

Elmleigh

61a New Lane

Havant

Hampshire

PO9 2JJ


Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

  • Excellent standard of written and spoken English

Desirable

  • Smartcard Champion.

Experience

Essential

  • Previous experience of working within a customer service environment
  • Experience of working within a team and ability to work alone.
  • Experience of dealing with the public.
  • Microsoft office packages.

Desirable

  • Previous experience of working within a Reception or customer service environment.
  • Experience of working within a Mental Health setting.

Additional Criteria

Essential

  • Kind and supportive.
  • Polite, professional, positive manner.
  • Calm under pressure
  • Tidy approach to work.
  • Organised, flexible and adaptable to meet the changing needs of the service.
  • Attention to detail.
  • Willing to participate in training.
Person Specification

Qualifications

Essential

  • Excellent standard of written and spoken English

Desirable

  • Smartcard Champion.

Experience

Essential

  • Previous experience of working within a customer service environment
  • Experience of working within a team and ability to work alone.
  • Experience of dealing with the public.
  • Microsoft office packages.

Desirable

  • Previous experience of working within a Reception or customer service environment.
  • Experience of working within a Mental Health setting.

Additional Criteria

Essential

  • Kind and supportive.
  • Polite, professional, positive manner.
  • Calm under pressure
  • Tidy approach to work.
  • Organised, flexible and adaptable to meet the changing needs of the service.
  • Attention to detail.
  • Willing to participate in training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Elmleigh

61a New Lane

Havant

Hampshire

PO9 2JJ


Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Elmleigh

61a New Lane

Havant

Hampshire

PO9 2JJ


Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Hiring Manager

Amber Dines

amber.dines@southernhealth.nhs.uk

02382318224

Details

Date posted

09 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 to £24,169 a year

Contract

Permanent

Working pattern

Part-time

Reference number

348-AC-7994

Job locations

Elmleigh

61a New Lane

Havant

Hampshire

PO9 2JJ


Supporting documents

Privacy notice

Hampshire and Isle of Wight Healthcare NHS Foundation Trust's privacy notice (opens in a new tab)