Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Apprenticeship - MPP Business Support

The closing date is 25 May 2025

Job summary

Are you looking to start a career within the NHS and gain a qualification at the same time? We are looking for a highly motivated individual to join our Business Support Team, supporting MSK Services in the Southampton area.

This is an apprenticeship post working towards a Level 3 qualification in Business and Administration - please see attached addendum for further details regarding this.

The MPP Service; encompasses the MSK (Musculoskeletal), Podiatry, Pain and Fatigue services for Portsmouth, Southampton, South East Hants and Fareham and Gosport. These teams provide physiotherapy, specialist physiotherapy services, podiatry, pain management, chronic fatigue syndrome/ME, Long Covid fatigue and Long Covid clinics across these areas in the community.

Main duties include:

*To work as part of a skill mix team for MPP Services, providing comprehensive administrative support to the services.

*To effectively prioritise and manage own workload as necessary

*First point of contact for patients coming into our services at reception and over the telephone.

Please read both Job Descriptions attached. The Band 2 will be the role you are working at while completing your apprenticeship and the Band 3 is the role once the course has been completed.

Main duties of the job

*To work as part of a high-quality admin team and deliver service excellence to Business Support management team, clinical managers and pathway leads.

*To undertake secretarial/administration duties for the MPP service including word processing/typing, minutes of meetings, reports, filing, photocopying as required.

*Ensure the security, accuracy and recording of people's data in accordance with the relevant Trust policies.

*Maintain and input accurate data onto service databases.

*To assist in the co-ordination of staff meetings, booking venues and requirements as necessary.

*To participate in team meetings, taking minutes if required.

*Assist in the provision of a general administration service to the MPP team as required.

*To assist planning workshops, study days and other service initiatives.

*Management of MPP team diaries where required.

*To process incoming/outgoing mail for the service in accordance with Trust policy.

*To be able to communicate effectively with all staff, patients and those contacting the service.

*Provide customer service via telephone or email. Work with senior team members to deal with complex queries.

*To provide excellent and timely communication to all enquiries and external liaisons.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Date posted

09 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year

Contract

Apprenticeship

Duration

18 months

Working pattern

Full-time

Reference number

348-CSS-7429

Job locations

Adelaide Health Centre, Western Community Centre

William Macleod Way

Southampton

Hampshire

SO16 4XE

Moorgreen Hospital

Botley Road, West End

Southampton

Hampshire

SO30 3JB

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

Desirable

Maths and English GCSE Grade 4/C or functional skills level 2
Microsoft Office Applications

Experience

Desirable

Delivery of customer Service

Additional Criteria

Essential

Ability to work a part of a team
Self-motivated and able to laterally resolve problems

Desirable

Ability to follow processes and suggest improvements to the process to enhance customer service
Good communicator, both verbally and in writing
Excellent customer care skills
Able to plan, prioritise and organise own workloads to meet deadlines
Being flexible and adaptable at work in order to meet competing priorities
Ability to solve IT problems

Person Specification

Qualifications

Essential

Desirable

Maths and English GCSE Grade 4/C or functional skills level 2
Microsoft Office Applications

Experience

Desirable

Delivery of customer Service

Additional Criteria

Essential

Ability to work a part of a team
Self-motivated and able to laterally resolve problems

Desirable

Ability to follow processes and suggest improvements to the process to enhance customer service
Good communicator, both verbally and in writing
Excellent customer care skills
Able to plan, prioritise and organise own workloads to meet deadlines
Being flexible and adaptable at work in order to meet competing priorities
Ability to solve IT problems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Adelaide Health Centre, Western Community Centre

William Macleod Way

Southampton

Hampshire

SO16 4XE

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Adelaide Health Centre, Western Community Centre

William Macleod Way

Southampton

Hampshire

SO16 4XE

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)