Business Support Assistant

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

The closing date is 16 May 2025

Job summary

We are looking for a part time Business Support Assistant to join our Admin Team based in Sevenacres Department on the Isle of Wight.

As a member of the Acute Mental Health Cluster you will provide comprehensive, professional, confidential, efficient, and effective administrative support to the team, including advice and support to patients / relatives and visitors if required.

You will work with Acute Mental Health Services to provide proactive administrative support to the team, assisting in the day-to-day operational work of the team. This will involve liaising with members of the team, service leads and members of community staff across the division as well as localities, the organisation, external organisations, and members of the public.

Main duties of the job

The post holder will provide efficient administrative, reception and clerical support to the team.

This post is a permanent 22 hour contract.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Date posted

06 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 to £24,169 a year Based on full time hours

Contract

Permanent

Working pattern

Part-time

Reference number

348-IOW-8080

Job locations

Sevenacres

Parkhurst Road

Newport

Isle of Wight

PO30 5TG

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

English Language and Mathematics GCSE at grade A to C or equivalent

Experience

Essential

Good knowledge of administrative policies and procedures
Computer literate and have a good working knowledge of Microsoft office applications including Word, Excel, Outlook and experience with Information systems and databases.
Able to prioritise workload and deal with pressured situations.
Demonstrated ability to proactively maintain confidentiality
Skilled in management of telephone enquires polite and professional telephone manner, passing on appropriate information in a timely and effective manner

Person Specification

Qualifications

Essential

English Language and Mathematics GCSE at grade A to C or equivalent

Experience

Essential

Good knowledge of administrative policies and procedures
Computer literate and have a good working knowledge of Microsoft office applications including Word, Excel, Outlook and experience with Information systems and databases.
Able to prioritise workload and deal with pressured situations.
Demonstrated ability to proactively maintain confidentiality
Skilled in management of telephone enquires polite and professional telephone manner, passing on appropriate information in a timely and effective manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.