Business Support Supervisor

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

The closing date is 25 May 2025

Job summary

Are you an experienced administrator looking for a new challenge?

If so, look no further! We have a fantastic opportunity for a customer focussed, friendly and enthusiastic individual to join our Community Specialist Division Podiatry Business Support Team, in a full time supervisory capacity.

In this role you will provide leadership to a friendly team providing clerical and administrative assistance to the Clinical Specialist Division (MSK, Pain & Podiatry) Service.

We are looking for someone who is organised with great attention to detail. The ability to manage your workload is essential.

The role will require travel across Southampton and Portsmouth. We are happy to discuss flexible working options in conjunction with business requirements.

If this sounds like the role for you, then get in touch today!

Main duties of the job

* To manage, monitor and support clerical staff to ensure that they are trained appropriately and receive on-going support and advice.

*To work closely with the CSD Business Support Management team to ensure that all departments within the unit are appropriately supported.

*Assist with the investigation and compilation of responses to complaints, helping to ensure this is done within the optimum deadlines set by the Trust

*Recruit and retain administrative staff where appropriate and support the CSD Vusiness Support Management team in the recruitment of other staff.

*Deal with enquiries either on the telephone or face-to-face from patients, managers, specialists, and colleagues in an appropriate manner.

*Assist CSD Operational leads in monitoring leave to ensure robust cover for the clinical team and have a detailed working knowledge of roles carried out by administrative team to ensure continuity of service during sick/annual leave absences.

*Accurate and proficient use of HealthRoster to ensure leave, excess hours and travel claims are recorded.

*To coordinate annual leave, maintaining optimal staffing levels

*Monitor outpatient clinics to meet government waiting list targets

*Consistently monitor waiting lists and tasks ensuring they are actioned in a timely manner on TPP/SYSTMONE.

*To ensure that all new staff are booked to attend Trust and Local Induction sessions.

Full list of duties in attached Job Description and Person Specification

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Date posted

25 April 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year based on full time hours

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

348-CSS-7922

Job locations

Adelaide Health Centre, Western Community Centre

William Macleod Way

Southampton

Hampshire

SO16 4XE

St.Mary's Community Health Campus (Portsmouth)

Milton Road

Portsmouth

Hampshire

PO3 6AD

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

*GCSE grade C/4 in English or equivalent
*Level 4 Diploma Apprenticeship in Business Administration or relevant experience

Person Specification

Qualifications

Essential

*GCSE grade C/4 in English or equivalent
*Level 4 Diploma Apprenticeship in Business Administration or relevant experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.