Operational Lead (Admin)

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

The closing date is 05 May 2025

Job summary

This exciting new role as Operational Lead (MSK Admin) provides a key link between clinical service delivery and vital administrative delivery for the Musculoskeletal Service within the Isle of Wight Division for HIOW Healthcare NHS Foundation Trust. This is a six months internal secondment opportunity.

The successful candidate will work closely with the clinical and service leads within the Musculoskeletal services to ensure safe and effective clinical delivery considering the organisational strategy and business plans to support clinical governance and quality assurance. Ensuring priorities and goals are met, projects run to schedule and all team members report effective, timely communication, whilst feeling involved in change and improvement processes.

Leadership is an essential component in this role from mentorship and line management support, guiding day to day delivery and prioritisation, to guiding service change. Particularly reviewing administrative processes and considering innovative ways to deliver services.

Main duties of the job

To be responsible for maintaining MSK Admin staff personnel records.

To be responsible for MSK Services admin, travel claim, and Healthroster sign off

To regularly participate in working parties and to lead projects proposing policy change and service design to improve services and create efficiencies including departmental moves and relocation where required.

To exchange confidential, sensitive, or contentious information with senior managers/clinical staff/clients which require persuasive skills where agreement and co-operation is required.

To carry out project work as deemed necessary by the MSK Service Lead.

To be responsible for compiling statistics and reports.

To monitor and review all administration systems within the services to ensure efficient working practices to implement efficiency projects.

To be responsible for ordering equipment for various services.

To liaise and communicate effectively with all levels of staff within the service and the wider Trust as well as with patients, carers, voluntary and external organisations.

To ensure appropriate risk assessments and other assessments are completed and documented in a timely manner in accordance with Trust policy.

To ensure equipment is maintained in accordance with Trust policy.

To be the co-ordinator for the data custodians for MSK services. This involves ensuring that all patients' records for the service are kept in compliance with the Caldicott guidelines.

Further details can be found in the JD.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Date posted

25 April 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year per annum

Contract

Secondment

Duration

6 months

Working pattern

Full-time

Reference number

348-IOW-7876

Job locations

St. Mary's Hospital (IOW)

Parkhurst Road

Newport

Isle of Wight

PO30 5TG

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

Relevant degree or equivalent experience.
Post graduate diploma or equivalent experience
Typing and word processing qualification (RSA3) or administrative equivalent.

Experience

Essential

Experience of working with multidisciplinary teams including medical staff
Experience and commitment to quality and innovation.
Extensive staff management experience.
Experience of undertaking audits.
Experience of devising clinical/admin work rotas.
Experience of budget management.
Experience of working in a changing environment and the ability to amend and introduce new systems of working.
Experience of dealing with difficult operational issues.
Is able to work legally in the UK
Is able to work with children and vulnerable adults
Ability to travel across a range of sites in HIOW

Additional Criteria

Essential

Ability to work under pressure and to prioritise and work autonomously
Methodical and extremely organised approached.
Excellent communication skills.
Well-developed analytical skills.
Ability to constantly motivate self and others.
Negotiation at high level as well as ability to persuade.
Handling sensitive situations with tact and diplomacy.
Problem solving.
Excellent organisational skills including prioritisation and delegation.
Ability to deal with patients who may be distressed in a caring, professional way.
High level of computer literacy with excellent I.T. skills.
Ability to lead and manage projects.
Knowledge of managing within an NHS healthcare setting.
Broad knowledge of NHS Information and I.T. Systems.
Understanding of potential improvements in health care.

Person Specification

Qualifications

Essential

Relevant degree or equivalent experience.
Post graduate diploma or equivalent experience
Typing and word processing qualification (RSA3) or administrative equivalent.

Experience

Essential

Experience of working with multidisciplinary teams including medical staff
Experience and commitment to quality and innovation.
Extensive staff management experience.
Experience of undertaking audits.
Experience of devising clinical/admin work rotas.
Experience of budget management.
Experience of working in a changing environment and the ability to amend and introduce new systems of working.
Experience of dealing with difficult operational issues.
Is able to work legally in the UK
Is able to work with children and vulnerable adults
Ability to travel across a range of sites in HIOW

Additional Criteria

Essential

Ability to work under pressure and to prioritise and work autonomously
Methodical and extremely organised approached.
Excellent communication skills.
Well-developed analytical skills.
Ability to constantly motivate self and others.
Negotiation at high level as well as ability to persuade.
Handling sensitive situations with tact and diplomacy.
Problem solving.
Excellent organisational skills including prioritisation and delegation.
Ability to deal with patients who may be distressed in a caring, professional way.
High level of computer literacy with excellent I.T. skills.
Ability to lead and manage projects.
Knowledge of managing within an NHS healthcare setting.
Broad knowledge of NHS Information and I.T. Systems.
Understanding of potential improvements in health care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.