Receptionist

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

This job is now closed

Job summary

Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to; Hampshire IOW Healthcare NHS Trust, Hampshire and Isle of Wight ICB, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton Foundation Trust, South Central Ambulance Service or Hampshire Hospitals Foundation Trust.

An opportunity has arisen to join our main reception team at Gosport War Memorial Hospital.

We are looking for a caring and compassionate individual with a passion for making a real difference to people's lives in the local community. As the receptionist, you will be their first port of call and represent the Trust and its values. It is the responsibility of each receptionist to assist in the smooth running of the Hospital in general and the reception area. Duties will include switchboard, dealing with visitors to the site and general reception duties.

Main duties of the job

A professional and sensitive manner is required as the post holder will be liaising with patients daily requiring courtesy, discretion and confidentiality always, to project a positive, efficient and friendly image to our patients and other professionals who may contact us either in person or via the telephone, always ensuring continuity of service.

The successful applicant should be friendly, welcoming and organised with good communication, literacy, numeracy, IT skills and able to work accurately and methodically as part of a team or on their own.

Duties will include but not limited to taking telephone enquiries and directing them to the relevant departments, ensuring all visitors are welcomed and signposted accordingly, meeting/clinic room bookings and general administration work.

Previous experience of working within an NHS environment is desirable but not essential, as full training will be provided.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Date posted

21 March 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year based on full time hours

Contract

Permanent

Working pattern

Part-time

Reference number

348-FM-7785

Job locations

Gosport War Memorial Hospital

Bury Road

Gosport

Hampshire

PO12 3PW

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

*Good general standard of education

Desirable

*NVQ II or equivalent in Customer Care

Experience

Essential

*Knowledge of Microsoft Office packages
*Computer literate including internet and e-mail
*Relevant experience in reception/clerical position
*Dealing with the general public
*Good communication skills, with tact and diplomacy
*Ability to work under pressure
*Ability to work alone and as part of a team
*Ability to handle difficult situations such as complaints, calmly and effectively
*Ability to multi-task

Desirable

*Previous work in NHS

Person Specification

Qualifications

Essential

*Good general standard of education

Desirable

*NVQ II or equivalent in Customer Care

Experience

Essential

*Knowledge of Microsoft Office packages
*Computer literate including internet and e-mail
*Relevant experience in reception/clerical position
*Dealing with the general public
*Good communication skills, with tact and diplomacy
*Ability to work under pressure
*Ability to work alone and as part of a team
*Ability to handle difficult situations such as complaints, calmly and effectively
*Ability to multi-task

Desirable

*Previous work in NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.