Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Administrator - Urgent Response Team

Information:

This job is now closed

Job summary

We are looking for a dedicated Administrator to join our team!

Urgent Response is a fast paced, interdisciplinary community team aimed at preventing unnecessary admissions to hospital and facilitating timely discharges from hospital. This is an integrated health and social care team that visits patients in their own home and completes assessments in ED creating a bridge between the hospital and community. Patients are over 18 with a range of health and social care needs.

You will play a vital role in providing comprehensive administrative support to ensure the efficient running of services within the Hampshire and Isle of Wight Healthcare NHS Foundation Trust. This is an exciting opportunity to work as part of a skilled team, contributing to the smooth operation of the Trust and providing high-quality service to patients and staff alike.

What we are looking for:

  • Excellent organisational skills with the ability to manage and prioritise multiple tasks.
  • Strong communication skills, both written and verbal, with a professional approach to all aspects of work.
  • A proactive and flexible attitude, capable of working without direct supervision and using initiative to make informed decisions.
  • Ability to work effectively both independently and as part of a team.

Experience in a similar administrative role is desirable, but not essential.

Main duties of the job

Provide comprehensive administrative support to the service, working collaboratively as part of a skill mix team.

Prioritise and manage your own workload effectively, overseeing the workload of the team as necessary to ensure deadlines are met and service delivery is maintained.

Demonstrate initiative and make decisions independently, while contributing to the overall smooth running of the service.

Handle confidential information and sensitive matters with discretion and professionalism at all times.

Adapt to changing needs of the Trust, carrying out additional duties as required by management in line with the needs of the service.

Ensure compliance with Information Governance, data recording, and data sharing procedures as per Trust guidelines.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Details

Date posted

14 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year based on full time hours

Contract

Permanent

Working pattern

Part-time

Reference number

348-ADS-7717

Job locations

Oakley Road

Millbrook

Southampton

Hampshire

SO16 4GX


Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

  • GCSE English and Maths level 4/C or above, or a good standard of general education
  • ECDL or equivalent IT skills and knowledge
  • RSA 2 Typing or equivalent
  • Business and Admin NVQ Level 3 or relevant experience

Experience

Essential

  • Experience of administrative work
  • Experience of maintaining filing systems and collating information
  • Experience of working in a customer-focused environment
  • Experience of working in a constantly changing environment without direct supervision
Person Specification

Qualifications

Essential

  • GCSE English and Maths level 4/C or above, or a good standard of general education
  • ECDL or equivalent IT skills and knowledge
  • RSA 2 Typing or equivalent
  • Business and Admin NVQ Level 3 or relevant experience

Experience

Essential

  • Experience of administrative work
  • Experience of maintaining filing systems and collating information
  • Experience of working in a customer-focused environment
  • Experience of working in a constantly changing environment without direct supervision

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Oakley Road

Millbrook

Southampton

Hampshire

SO16 4GX


Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Oakley Road

Millbrook

Southampton

Hampshire

SO16 4GX


Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Hiring Manager

Jayne Williams

jayne.williams@solent.nhs.uk

07818435106

Details

Date posted

14 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year based on full time hours

Contract

Permanent

Working pattern

Part-time

Reference number

348-ADS-7717

Job locations

Oakley Road

Millbrook

Southampton

Hampshire

SO16 4GX


Supporting documents

Privacy notice

Hampshire and Isle of Wight Healthcare NHS Foundation Trust's privacy notice (opens in a new tab)