Business Support Administrator

Job summary

We are looking for a well organised and highly motivated full-time Business Support Administrator to join our hard working and busy Single Point of Access Team (SPA) within Children's Therapy.

You will be working in a team where you are the first point of contact to all Children's Therapies across Hampshire, including Speech and Language, Physiotherapy and Occupational Therapy. The SPA operates between 8am and 6pm Monday to Friday, therefore flexibility will be required to cover these hours.

You will be answering the phone to clients, professionals and clinicians and will be a key link between the team and the service users. The role requires a high level of inter-personal skills and personal confidence. Having a respectful and empathetic attitude will be essential, with the capacity to manage sensitive, and confidential information. Therefore we are looking for people who are passionate about customer / patient experience with a 'can do' attitude.

Main duties of the job

Use and accurately populate the electronic record system (SystmOne) with information to include referrals, scanning and uploading information from other services in a timely manner etc., taking responsibility for the quality of the data and taking note of the Health Records Standards and Procedures and Record Keeping Policy

Follow agreed processes for dealing with emails on Outlook and nhs.net, on a regular basis prioritising both urgency and importance, taking responsibility for signposting or dealing with queries, often sensitive, regarding issues arising

Photocopying and electronic filing accurately and securely

Populate and update systems and databases required for service delivery reporting any issues to the Business Support Team Lead

Gather information from systems/records for statistical collation and audits

Provide support to training events e.g. away days, skill slots etc. involving the coordination of diaries, venue and hospitality booking as appropriate

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Adelaide Health Centre, Western Community Centre

William Macleod Way

Southampton

Hampshire

SO16 4XE

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Adelaide Health Centre, Western Community Centre

William Macleod Way

Southampton

Hampshire

SO16 4XE

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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