Business Support Officer

Job summary

An exciting opportunity has arisen for a Business Support Officer to join the IOW Talking Therapies Service. This role is permanent at 22.5 hours per week. The main location of the role is at The Gables in Newport on the Isle of Wight.

The successful candidate will have a recognised administrative qualification and a proven level of experience in an administrative role. The applicant will have a good understanding of administrative policies and procedures and experience of developing an administrative team. They will lead a small team of administrators, meaning the candidates communication skills must be excellent, both verbal and in writing.

The post holder will:

*Be highly organised, flexible and have a keen eye for detail.

*Be able to identify priorities within in the admin team and their own workload.

*Have proven IT skills within the Microsoft Office suite and NHS clinical IT systems (e.g. iaptus, SystmOne)

*Assist in the collation and analysis of data for the cluster, ensuring its validity and accuracy.

*Be able to directly line manage the admin team, including; day-to-day management and oversite of work, appraisals, supervision, training and inductions.

*Have the ability to work under pressure, problem solve and use their time effectively.

*Show their use of initiative and common sense.

*Have a professional attitude, be proactive and self-motivated.

If you think this could be you, then we would be delighted to receive your application.

Main duties of the job

Main duties of the role include:

*Provide senior administrative assistance to Cluster and Service Leads, as and when required.

*Provide administrative and operational support to Services within the Cluster

*Support the governance and compliance reporting required across the Cluster

*Maintain files/records/databases and any relevant documentation and disseminate appropriately.

*Answer telephone/emails and deal with enquiries as appropriate

*Be required to demonstrate initiative, problem solve and make decisions without reference on a regular basis

*Assist the services you work within cluster wide process development and project-management

*Administer day to day information systems, statistics, and productivity data.

*Ensure suitable communications systems are in place to support staff cluster wide.

*To support the teams with daily administration tasks as required.

*At all times ensure the provision of a professional and high-quality service.

*To assist and fully participate in and take responsibility for all clerical and administrative aspects of the office.

*To process and record referrals and enquiries for the Cluster.

*Maintain all paper and software-based information, administrative systems, and office procedures.

*The role will involve direct line management of admin staff -- e.g. inductions, appraisals, and day to day oversite of work.

*The post holder must be willing to be flexible and to continually review operating procedures to ensure best use of time and resources.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

The Gables

Halberry Lane

Newport

Isle of Wight

PO30 2ER

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

The Gables

Halberry Lane

Newport

Isle of Wight

PO30 2ER

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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