SPoC Administrator

Job summary

We are seeking enthusiastic, confident, and motivated Administrators within our busy Single Point of Contact (SPoC) service. Successful candidates will be part of the team providing a service that includes answering telephone calls from patients, carers, GPs, hospitals, the Ambulance Service, and other health care agencies and professionals, and processing email referrals and messages received by the team. You will need to be able to pay attention to detail and accurately record information on the electronic patient record and pass this electronically or verbally to clinical colleagues in a timely way to ensure seamless, consistent, and safe care to patients.

You'll need to work calmly and effectively under pressure and possess good attention to detail. You should be able to demonstrate strong interpersonal and communication skills, as callers to the SPoC may have difficulty with hearing or English may not be a first language.

Working hours will be rostered between 8:00am and 6:00pm. Monday to Friday is our busiest period, however, you will be required to work your contracted hours which includes weekend and bank holiday cover on a rota basis, for which enhancements will be payable.

Main duties of the job

Under the supervision of the SPoC Admin Team Lead, receive and process referrals following service criteria. Clinical triage will be provided by the clinician on duty. Receive, process and follow up referrals received from external stakeholders via email and telephone as indicated in the Standing Operating Procedure. When necessary be able to assist in the provision of administrative/secretarial support to the clinical triage staff, according to the needs of the service users. To type clinical correspondence relating to the assessment clinics using digital dictation system BigHand.

The service currently operates on a rota basis 7 days a week Monday to Sunday between the hours of 08:00 to 18:00. Applicants need to be flexible to ensure cover for holidays and sickness and will be included in a roster to cover weekends and bank holidays.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Havant Health Centre

Civic Centre Road

Havant

Hampshire

PO9 2AZ

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

---

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Havant Health Centre

Civic Centre Road

Havant

Hampshire

PO9 2AZ

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

---