Therapy Administrator

Job summary

We are seeking an enthusiastic, confident, and motivated Administrator within our Community and Inpatient Therapy service. Successful candidates will be part of the team providing a service that includes answering telephone calls from patients, carers, GPs, hospitals, the Ambulance Service, and other health care agencies and professionals, processing emails and booking appointments. You will need to be able to pay attention to detail and accurately record information on the electronic patient record and pass this electronically or verbally to clinical colleagues in a timely way to ensure seamless, consistent, and safe care to patients.

You'll need to work calmly and effectively under pressure and possess good attention to detail. You should be able to demonstrate strong interpersonal and communication skills, as callers to the Therapy team may have difficulty with hearing or English may not be a first language. A significant proportion of Therapy work entails using a variety of software packages so strong IT skills are vital to this position. You must also be proficient in Microsoft Office, including Excel, Word and Share Point.

Working hours will be rostered between 8:00am and 4:00pm, Monday to Friday.

Please read the job description and person specification to ensure you can demonstrate the knowledge, skills and experience required. Visits to the team are strongly encouraged.

Main duties of the job

To contribute to the provision of an effective and efficient therapy service including answering telephone calls from patients, carers, and other health care agencies and professionals and accurately receiving and recording information to convey to other staff through the electronic patient record or verbally in a timely manner.

The administrator will also assist in processing email referrals and messages received by the team. The administrator role will adhere to the service specification and operating procedures and provide administrative support to the therapy team. The therapy team receives telephone calls from patients, their families and carers, GPs, nurses, and other healthcare professionals. There will be a need to allocate to, prioritise, and communicate with community and inpatient teams to ensure seamless, consistent, and safe care to patients.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Gosport War Memorial Hospital

Bury Road

Gosport

Hampshire

PO12 3PW

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Gosport War Memorial Hospital

Bury Road

Gosport

Hampshire

PO12 3PW

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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