Hampshire and Isle of Wight Healthcare NHS Foundation Trust

C2H Business Support Administrator

This job is now closed

Job summary

Are you an experienced administrator? Are you looking for a new challenge working with young people and their families? Then look no further! We are looking for an enthusiastic, flexible, and self-motivated person to join our friendly team.Closer2Home is an intensive home treatment service delivered through a multi-disciplinary team made up of Consultant Psychiatrists, Mental Health Practitioners, Community Adolescent Senior Support Workers, Peer Support Workers and Trainee Nurse Associates.

The successful candidate must possess excellent verbal and written communication skills together with IT skills with the ability to work to tight deadlines. You will need to be a resourceful and an organised administrator, capable of delivering high quality support to a busy service during challenging times. Duties will include the typing of clinic letters, processing referrals, minuting professionals meetings, and booking appointments, as well as other administrative tasks such as filing, ordering, scanning, data collation. We are seeking a highly motivated individual who can work effectively using their own initiative, whilst working autonomously or as part of a team.

Our priority is finding the right type of person who shares our values of patients first, working together and always improving; someone with the ability and attitude to grow and develop in the Trust as a valued member of our team.

Main duties of the job

To provide comprehensive administrative support to the service.

To effectively prioritise and manage own workload whilst maintaining confidentiality and diplomacy at all times.

To work without direct supervision and show extensive use of initiative in prioritising and making decisions in relation to effectively supporting the smooth operation of the service.

To carry out other duties as necessary to meet the changing needs of Hampshire and Isle of Wight Healthcare NHS Foundation Trust, in accordance with management requirements and appropriate to banding.

All duties will be carried out within the Trust's Information Governance, recording, and data sharing procedures and guidance.

Use & accurately populate the electronic record system (RiO) with information to include referrals, scanning & uploading information from other services in a timely manner etc., taking responsibility for the quality of the data & taking note of the Health Records Standards & Procedures & Record Keeping Policy

Follow agreed processes for dealing with emails on Outlook on a regular basis prioritising urgency & importance, signposting/dealing with queries (often sensitive) regarding issues arising.

Monitor & order stationery/leaflets, clinical & general supplies & place order request when necessary.

Provide cover & support during times of absence for the core functioning of the admin team.

Provide admin support & review administration systems/processes as deemed appropriate.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Date posted

06 February 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year based on full time hours

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

449-CFS-7000

Job locations

Adelaide Health Centre, Western Community Centre

William Macleod Way

Southampton

Hampshire

SO16 4XE

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

*GCSE English and Maths level 4/C or above, or a good standard of general education.
*RSA 3 Typing or equivalent experience.
*Business and Admin NVQ Level 3 equivalent experience.

Experience

Essential

*Experience of administrative work.
*Knowledge of maintaining filing systems and collating information.
*Experience of working in a customer-focused environment.
*Experience of working in a constantly changing environment without direct supervisions.
*Ability to work as part of a team.
*Ability to input accurately to electronic information systems.
*Good time management skills.
*Self-motivated and organised.
*Literate and Numerate.
*Flexible and adaptable to meet competing priorities and changing working practices.
*Good working knowledge of Windows based packages.
*Understanding of confidentiality, Date protection and safeguarding.
*Understanding of infection control procedures.
*Understanding of personal Health and Safety responsibilities.
*Is able to work legally in the UK.
*Is able to work with children and vulnerable adults.
*Ability to travel daily for meetings across a range of sites in Hampshire.

Person Specification

Qualifications

Essential

*GCSE English and Maths level 4/C or above, or a good standard of general education.
*RSA 3 Typing or equivalent experience.
*Business and Admin NVQ Level 3 equivalent experience.

Experience

Essential

*Experience of administrative work.
*Knowledge of maintaining filing systems and collating information.
*Experience of working in a customer-focused environment.
*Experience of working in a constantly changing environment without direct supervisions.
*Ability to work as part of a team.
*Ability to input accurately to electronic information systems.
*Good time management skills.
*Self-motivated and organised.
*Literate and Numerate.
*Flexible and adaptable to meet competing priorities and changing working practices.
*Good working knowledge of Windows based packages.
*Understanding of confidentiality, Date protection and safeguarding.
*Understanding of infection control procedures.
*Understanding of personal Health and Safety responsibilities.
*Is able to work legally in the UK.
*Is able to work with children and vulnerable adults.
*Ability to travel daily for meetings across a range of sites in Hampshire.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Adelaide Health Centre, Western Community Centre

William Macleod Way

Southampton

Hampshire

SO16 4XE

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Adelaide Health Centre, Western Community Centre

William Macleod Way

Southampton

Hampshire

SO16 4XE

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)