Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Team Administrator

Information:

This job is now closed

Job summary

Are you an experienced administrator with an interest in working for a community child and adolescent mental health service? We would love to hear from you! To be successful in the role you will have good written and verbal communication skills, the ability to work on your own and within a team, and will lead by example and maintain a calm approach when under pressure.

Team Administrators provide a full administrative service to the clinical teams in supporting service delivery; having daily liaison with a wide range of staff at all levels and regular contact with children/young people and their parents/carers who use our services, who may at times be distressed, upset, or extremely frustrated. The Team Administrator will be responsible for ensuring that tasks are completed effectively and to a quality standard within the office environment for the team.

Main duties of the job

To provide a comprehensive range of secretarial and administrative services to the clinical team.

To liaise with other departments and services and to respond effectively to enquiries from the general public, service users, referrers and other agencies.

To greet families warmly and helpfully when managing the reception area

To consistently deliver a client focussed service, which promotes good customer service and effective working relationships.

To maintain high standards of information governance and confidentiality

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Details

Date posted

30 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

348-SS-7277

Job locations

Ashurst Child and Family Centre

Lyndhurst Road, Ashurst

Southampton

Hampshire

SO40 7AR


Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

  • NVQ 3 in Business & Administration or evidence of equivalent practical experience
  • Good standard of secondary education; GCSE at Grade C or above, or equivalent
  • A good standard of typing, RSA 3, or equivalent experience

Experience

Essential

  • Proven experience of a range of administrative procedures
  • Experience of producing documents to a high standard of presentation with good accuracy
  • Experience of generating own correspondence to a high standard
  • Experience of maintaining office systems
  • Experience of working as part of a team

Desirable

  • An understanding of medical terminology
  • Proven experience of working as an administrator
  • Experience of working within the NHS
Person Specification

Qualifications

Essential

  • NVQ 3 in Business & Administration or evidence of equivalent practical experience
  • Good standard of secondary education; GCSE at Grade C or above, or equivalent
  • A good standard of typing, RSA 3, or equivalent experience

Experience

Essential

  • Proven experience of a range of administrative procedures
  • Experience of producing documents to a high standard of presentation with good accuracy
  • Experience of generating own correspondence to a high standard
  • Experience of maintaining office systems
  • Experience of working as part of a team

Desirable

  • An understanding of medical terminology
  • Proven experience of working as an administrator
  • Experience of working within the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Ashurst Child and Family Centre

Lyndhurst Road, Ashurst

Southampton

Hampshire

SO40 7AR


Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Ashurst Child and Family Centre

Lyndhurst Road, Ashurst

Southampton

Hampshire

SO40 7AR


Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Hiring Manager

Sandra Mouland

sandra.mouland@southernhealth.nhs.uk

07516401901

Details

Date posted

30 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

348-SS-7277

Job locations

Ashurst Child and Family Centre

Lyndhurst Road, Ashurst

Southampton

Hampshire

SO40 7AR


Supporting documents

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