Administration and Systems Manager - Sexual Health Services
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Job summary
The main purpose of the role is to provide effective leadership and management to the administration and reception support functions of the Sexual Health Service, within a Systems Thinking informed, evidenced based framework of improvement and service development. This role will work in close collaboration with the other Admin & Systems Managers in the Sexual Health and HIV Service (SHHS) and the Operational Support Managers for each locality.
Service Summary
Hampshire and Isle of Wight Healthcare NHS Foundation Trust Sexual Health Service provides Sexual and Reproductive Health (SRH) and Genito-Urinary Medicine (GUM) services across Hampshire, Isle of Wight, Portsmouth and Southampton.
The community health promotion team delivers community work that contributes towards the following measures:
Reduce late diagnosis of HIV and onward transmission
Reduce rates of sexually transmitted infections
Reduce unplanned pregnancies
Reduce rate of under 16 and under 18 conceptions
Personal Skills/Qualities
Excellent communication skills, and confidence having difficult conversations.
Diplomacy and tact.
Excellent customer service skills.
Drive for excellence and improvement at all times.
Main duties of the job
To ensure administration and reception staff are managed, standards of work, processes and workflows are maintained and Trust policies for the management of staff performance are adhered to.
To work closely with the Admin & Systems Managers and the Rota Administrators in the East and West to ensure adequate service delivery and absence cover, county-wide. To provide emergency reception cover if required.
Establish and maintain effective communication systems within areas of responsibilities, both internally and externally.
Lead by personal example to establish a high profile for good customer service and excellence across the Service Line, working with others to ensure good practice.
To maintain equipment and report any defective equipment and made safe without delay in accordance with trust procedures.
Approve and monitor all annual leave for the administrative and reception staff ensuring adequate cover is maintained at all times.
To investigate service concerns, complaints and incidents relating to business support functions and collate response information, liaising with HIOWH PALS and management and leadership teams as required and implementation of any learning outcomes. This will involve communication with patients who may be upset and using sensitivity and tact to try to resolve their concerns, alleviating the need for a formal complaint to be made.
To monitor service Friends and Family Test (FFT) feedback, identifying themes and making recommendations.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.
With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.
Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.
Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.
Details
Date posted
17 January 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
£29,970 to £36,483 a year based on full time hours
Contract
Permanent
Working pattern
Part-time
Reference number
449-SHS-6921
Job locations
Bitterne Health Centre
Commercial Street
Southampton
Hampshire
SO18 6BT
Employer details
Employer name
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address
Bitterne Health Centre
Commercial Street
Southampton
Hampshire
SO18 6BT
Employer's website
https://hiowhealthcare.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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