Job summary
The post holder will be a member of the community engagement and experience team, whose purpose is to work with people and communities to improve health, reduce health inequalities and improve the experience of care. This role is an exciting role for some one who likes working with people. It is at the heart of our work with volunteers, recruiting and supporting them and liaising with services to ensure we have the right placements. The post holder will be the first point of contact for initial queries relating to Voluntary service and Patient Experience, responding, or referring on to colleagues as appropriate and in a timely manner.
Main duties of the job
The role will be:
To support the onboarding and recruitment of volunteers as required including supporting with any training needs.
To update the volunteer database on a daily basis.
To liaise with services in relation to volunteer placements.
To proactively advertise and champion volunteers and their activities (with the support of our communications team) through social media and other suitable platforms.
To support with data collection and the gathering of information for report writing.
To provide figures to senior management (in the absence of the V&PE Manager) for both the Voluntary service & Patient Experience.
Support the V&PE Manager on projects that will enhance the Patient Experience agenda (such as the Wellbeing project, mystery shopping and other related tasks).
Liaising with the services and complaints team and the service lines to help support with such projects.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.
With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.
Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.
Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
ICT Duties
Use of the patient feedback system (Qualtrics) ensuring accurate information to include scanning and uploading information in a timely manner, including data cleansing and reporting as required.
Follow agreed processes for dealing with emails on Outlook, prioritising both urgency and importance, taking responsibility for signposting or dealing with queries regarding issues arising.
Photocopy, scan and file electronic copies of records/notes accurately as required.
Support the management of systems and databases used.
Input and retrieve statistical information from relevant electronic records system, analysing and using initiative to convert the information into appropriate formats and reports.
Managing work duties
In the absence of the V&PE manager you will be required to manage and triage work coming into the team, utilising the team skill mix to deliver best outcomes.
Produce letters, emails or memoranda using standardised Trust templates ensuring accurate filing, recording and distribution.
Process incoming and outgoing mail, telephone or written messages, distributing appropriately and in a timely manner, taking responsibility for signposting or dealing with queries regarding issues arising.
Support V&PE manager in providing information for the undertaken of audits in relation to Information Governance.
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
ICT Duties
Use of the patient feedback system (Qualtrics) ensuring accurate information to include scanning and uploading information in a timely manner, including data cleansing and reporting as required.
Follow agreed processes for dealing with emails on Outlook, prioritising both urgency and importance, taking responsibility for signposting or dealing with queries regarding issues arising.
Photocopy, scan and file electronic copies of records/notes accurately as required.
Support the management of systems and databases used.
Input and retrieve statistical information from relevant electronic records system, analysing and using initiative to convert the information into appropriate formats and reports.
Managing work duties
In the absence of the V&PE manager you will be required to manage and triage work coming into the team, utilising the team skill mix to deliver best outcomes.
Produce letters, emails or memoranda using standardised Trust templates ensuring accurate filing, recording and distribution.
Process incoming and outgoing mail, telephone or written messages, distributing appropriately and in a timely manner, taking responsibility for signposting or dealing with queries regarding issues arising.
Support V&PE manager in providing information for the undertaken of audits in relation to Information Governance.
Person Specification
Qualifications
Essential
- GCSE grade C/4 in English or equivalent
Desirable
- Level 4 Diploma Apprenticeship in Business Administration or relevant experience
Experience
Essential
- Experience of MS Office applications
- Experience of undertaking administrative functions without direct supervision
- Experience of working with personnel at all levels
- Excellent organisational skills
- Excellent verbal skills
- Ability to communicate complex information to a range of stakeholders using a range of different communication techniques.
- Ability to work under pressure and meet demanding deadlines
- Ability to maintain good working relationships both internally enthusiastic and externally
- Literate in English and numerate
Desirable
- Experience of working with the public
Person Specification
Qualifications
Essential
- GCSE grade C/4 in English or equivalent
Desirable
- Level 4 Diploma Apprenticeship in Business Administration or relevant experience
Experience
Essential
- Experience of MS Office applications
- Experience of undertaking administrative functions without direct supervision
- Experience of working with personnel at all levels
- Excellent organisational skills
- Excellent verbal skills
- Ability to communicate complex information to a range of stakeholders using a range of different communication techniques.
- Ability to work under pressure and meet demanding deadlines
- Ability to maintain good working relationships both internally enthusiastic and externally
- Literate in English and numerate
Desirable
- Experience of working with the public
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
