Administrator

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

This job is now closed

Job summary

We are seeking a part-time/full-time Administrator (22.5hrs - 37.5hrs) to join the Central Community Mental Health Team at College Keep.

Central CMHT offers secondary care for adults aged 18-65 with severe & enduring mental health issues. This post will be part of an established admin team who support clinicians & consultants with day-to-day activities & provide a compassionate & professional service to our clients. With a focus on staff wellbeing, we provide an inclusive, supportive place of work where you can grow & develop.

If you enjoy a fast-paced environment, can stay calm under pressure, are able to multitask & prioritise, & have a flexible approach to work, we would love to receive your application.

For further information about the post, or if you would like to have an informal discussion or visit, please contact Lynsey Lewis, Admin Manager, on 02382 310726.

Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to; Hampshire IOW Healthcare NHS Trust, Hampshire and Isle of Wight ICB, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton Foundation Trust, South Central Ambulance Service or Hampshire Hospitals Foundation Trust.

Main duties of the job

We are looking for a self-motivated, enthusiastic & organised individual that can work well in a busy environment with conflicting demands. You will be a good team player, have a can-do attitude, & be able to show initiative.

We provide a patient-focused service, therefore you will enjoy communicating & have a respectful, caring manner. You will be dealing with high call volumes & will need the capacity to manage complex, sensitive & confidential information.

You will have strong admin skills & high attention to detail. IT knowledge & skills are essential as you will be using various Microsoft applications; Excel, Word & Outlook, as well as our EPR system RIO (training will be given). A good standard of literacy & numeracy is required, along with the ability to maintain accurate records.

Please review the attached JD and PS for a full description of the duties involved in this post. We highly recommend you review the essential and desirable skills and experience required and use it when completing the application.

Brief overview of the key elements:

Providing first point of contact to service users

Dealing with incoming emails

Reception duties as required

Providing administrative support to the wider clinical team

Processing referrals

Booking and amending appointments

Typing of clinical correspondence

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Date posted

07 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

348-SW-6630

Job locations

College Keep

4-12 Terminus Terrace

Southampton

Hampshire

SO14 3DT

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

GCSE English and Maths Level 4/C or above, or a good standard of general education.RSA II or equivalent experience in typing/word processing.To be competent in a range of computer software.

Desirable

Business/Admin NVQRSA III in typingECDL

Experience

Essential

Experience of Administrative workExperience of working in a customer-focussed environmentExperience of inputting information into electronic information systemsExperience of implementing effective and efficient administrative processes.Providing administrative support to a range of staff.Use of computer based systems and a variety of software packages: Microsoft Word, Excel, PowerpointUnderstanding of a commitment to confidentiality and data protection.

Desirable

Experience of working within a Health or Adult Services setting, particularly Mental Health.Experience of minute takingKnowledge of Rio or other Electronic Patient Record System

Additional Criteria

Essential

Excellent customer service skills.Demonstration of good numeracy and literacy skills.Excellent organisation skillsAttention to detail and presentationExcellent communication skills, written and verbal (including telephone skills)Ability to work as part of a teamAbility to prioritise workload, work to deadlines and adapt to change as required.Good time management skillsSelf-motivated and organisedFlexible and adaptable to meet competing prioritiesExtensive use of own initiativeAble to remain focussed and calm in moments of pressureGood problem-solving skills

Desirable

Audio typing skillsUnderstanding of medical terminology.Ability to take accurate minutes.

Person Specification

Qualifications

Essential

GCSE English and Maths Level 4/C or above, or a good standard of general education.RSA II or equivalent experience in typing/word processing.To be competent in a range of computer software.

Desirable

Business/Admin NVQRSA III in typingECDL

Experience

Essential

Experience of Administrative workExperience of working in a customer-focussed environmentExperience of inputting information into electronic information systemsExperience of implementing effective and efficient administrative processes.Providing administrative support to a range of staff.Use of computer based systems and a variety of software packages: Microsoft Word, Excel, PowerpointUnderstanding of a commitment to confidentiality and data protection.

Desirable

Experience of working within a Health or Adult Services setting, particularly Mental Health.Experience of minute takingKnowledge of Rio or other Electronic Patient Record System

Additional Criteria

Essential

Excellent customer service skills.Demonstration of good numeracy and literacy skills.Excellent organisation skillsAttention to detail and presentationExcellent communication skills, written and verbal (including telephone skills)Ability to work as part of a teamAbility to prioritise workload, work to deadlines and adapt to change as required.Good time management skillsSelf-motivated and organisedFlexible and adaptable to meet competing prioritiesExtensive use of own initiativeAble to remain focussed and calm in moments of pressureGood problem-solving skills

Desirable

Audio typing skillsUnderstanding of medical terminology.Ability to take accurate minutes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.