Business support Team Leader

Job summary

If you're experienced and organised and want to make a difference then we want you!

We are looking for a Team Leader to support our Business Support Physical Health Services Team across Southampton the role will be based mainly at Adelaide Health Centre. This role will also involve very occasional travel to bases in Aldershot (Aldershot Centre for Health), and Eastleigh (Swan Centre), Adelphi House (Basingstoke)

This is a 37.5 hour post and our office hours are Monday to Friday 8am to 5pm but we have some flexibility with the hours worked within those core business hours. There will be the requirement to support the Business Support Team from a line management perspective, and also practical and administrative support to our clinical teams that work out of those bases.

The team forms part of a wider Child and Families Physical Health portfolio, providing administrative support to a variety of healthcare services across East/West Hampshire. The core service offer includes Secretarial Services to senior leaders, medical transcription services and other general patient administration services for community care.

Main duties of the job

Manage & supervise use of electronic record system (System One) ensuring accurate information regarding child health records, to include scanning/uploading information in a timely manner, including data cleansing & reporting as required

Supervise & overview systems/databases

Input & retrieve statistical information from relevant electronic records system, analysing & converting the information into appropriate formats & reports

Supervise admin staff liaising by telephone or in person with clients & other healthcare professionals, promoting good judgement to identify requirements in order to pass on information correctly or take appropriate action

Carry out audits of competencies

Alert the line manager of any potential breaches in relation to Information Governance & timescales for processing referrals

Supervise the reporting of defective equipment or health & safety issues, without delay to your line manager & in accordance with Trust requirements, taking responsibility for your own office environment & supervising staff within your team with this process

Resolve & mitigate any practice breaches in agreed Service Admin systems alerting line manager once options are exhausted

Act on suggestions made in relation to improving systems/processes implementing agreed changes & escalating good practice ideas & unresolved system issues

Undertake internal change projects to address ineffective practices identified

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Adelaide Health Centre, Western Community Centre

William Macleod Way

Southampton

Hampshire

SO16 4XE

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Adelaide Health Centre, Western Community Centre

William Macleod Way

Southampton

Hampshire

SO16 4XE

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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