Patient Support Administrator

Job summary

We are seeking a friendly, enthusiastic, and motivated individual to join our Gosport ICT team as a Patient Support Administrator. This role offers an excellent opportunity to contribute to our healthcare services and make a positive impact on patients' lives.

As a Patient Support Administrator, you will be responsible for a range of essential administrative tasks. These include managing patient referrals, booking and coordinating appointments, handling incoming and outgoing telephone calls, ordering supplies, and performing various other administrative duties as required by the service.

The primary location for this position is Gosport War Memorial Hospital. However, please note that some travel may be required to cover other sites.

We are looking for candidates with excellent communication and IT skills who thrive in a busy environment. The ideal candidate will be a strong team player who can also work independently and use their own initiative. You should be effective at prioritising tasks and meeting deadlines, with a patient-focused approach to your work.

Proven experience as an administrator is essential for this role. While experience in healthcare settings is desirable, it is not essential, as full training will be provided. This makes the position suitable for those looking to transition into a healthcare environment.

Main duties of the job

Primary Purpose: Provide comprehensive administrative support to ICT.

1.Key Responsibilities:

oManage day-to-day administration

oBook nursing visits

oCollaborate with clinical and non-clinical team members

oProvide excellent customer service to all patients

oRecord outpatient attendance

oTake messages for all staff groups

oUpdate the RiO system following standard operating procedures

oProvide cross-site cover as needed

2.Focus Areas:

oPatient care coordination

oAdministrative efficiency

oInter-team collaboration

oData management and system updates

oFlexibility in supporting various locations

This role is crucial in ensuring smooth operations of the ICT by handling administrative tasks, coordinating patient care, and maintaining accurate records. The position requires strong organizational skills, attention to detail, excellent communication abilities, and proficiency in using healthcare information systems like RiO.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Gosport War Memorial Hospital

Bury Road

Gosport

Hampshire

PO12 3PW

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Gosport War Memorial Hospital

Bury Road

Gosport

Hampshire

PO12 3PW

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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