Receptionist / Administrator

Southern Health NHS Foundation Trust

This job is now closed

Job summary

The Andover Community Mental Health Team is looking to recruit a Receptionist/Administrator to join our friendly team.

Applications are invited for the above position working in a supportive and busy community mental health team. The post holder must have experience of working within a clerical, reception environment and have excellent telephone manner and communication skills, including good organisational skills. You will need to have a warm and professional manner as you will be the first point of contact for people who access our service. The successful candidate will be working as part of a team and therefore being a team player is essential. You will need to have good IT skills and you should have the ability to work under pressure, work independently, and as part of the team. You will need to be flexible and responsive to meet the needs of the service.

We will provide excellent training and a full induction process and you will have regular support and supervision from the Administration Manager.

If you would to arrange an informal visit please contact Noelle Fancy, Admin Team Lead.

Main duties of the job

To provide a comprehensive reception service to all visitors and callers into Junction Road, in a professional and supportive manner.

Monitoring and maintenance department quality standards within the scope your job description.

About us

Southern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services.

With a workforce of more than 7000 and a footprint that spans more than 200 sites across Hampshire, we're committed to providing the best possible healthcare, reaching a range of diverse communities, whilst placing patients and staff at the forefront of all our endeavours.

We are currently working closely with other NHS Trusts to combine all our collective community, mental health, and learning disability services, with the plan to create a new larger, more integrated and accessible organisation.

The transformation will happen in stages; Hampshire CAMHS, part of Sussex Partnership NHS Foundation Trust joined Southern Health in February 2024, with Isle of Wight NHS Trust mental health and community services transitioning across in May 2024. The final combination of Southern Health and Solent NHS Trust services is expected in late 2024, when our new organisation, to be known as Hampshire and Isle of Wight Healthcare NHS Foundation Trust, will be formed.

Our new Trust will continue to cater to the unique needs of different communities, making healthcare across the county more accessible, as well as offering staff more opportunities for career development, training and partnership working.

Join us as we embark on this exciting journey to shape the future of healthcare in Hampshire.

Date posted

18 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Based on full time hours

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

348-MNH-5887

Job locations

68b Junction Road

Andover

Hampshire

SP10 3QX

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working, all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working, all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

Experience (general/specific)
Experience of dealing with the public over the telephone and face to face.
Competence in using databases (experience using Rio an advantage.)
Competence of using a number of software packages, including Microsoft Word, Excel, Outlook and Teams.
Understanding of and commitment to the Trust Equal Opportunities Policy.
Understanding of commitment to confidentiality.
Organised and flexible team member
Excellent telephone manner and customer service skills.
Ability to work under pressure and be able to prioritise work.
Attention to detail and accuracy.
Flexible and adaptable to meet the demands of the Service.

Person Specification

Qualifications

Essential

Experience (general/specific)
Experience of dealing with the public over the telephone and face to face.
Competence in using databases (experience using Rio an advantage.)
Competence of using a number of software packages, including Microsoft Word, Excel, Outlook and Teams.
Understanding of and commitment to the Trust Equal Opportunities Policy.
Understanding of commitment to confidentiality.
Organised and flexible team member
Excellent telephone manner and customer service skills.
Ability to work under pressure and be able to prioritise work.
Attention to detail and accuracy.
Flexible and adaptable to meet the demands of the Service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.