Southern Health NHS Foundation Trust

Device Support Technician

This job is now closed

Job summary

Southern Health NHS Foundation Trust are looking for a Device Support Technician to help provide hands on IT technical support on-site and remotely for users located across the Trust.

The successful candidate will play a key part in helping to support the above.

You will enjoy a varied range of work including, incident management, data gathering, configuring and testing software and hardware, installation of new and replacement equipment, auditing, asset management and recovery of trust devices.

The successful candidate will be an enthusiastic and hard-working individual with technical experience of a minimum three years or a relevant degree.

You must have a high level of knowledge of Microsoft systems and products, as well as being able to provide advice regarding web and networking solutions.

Main duties of the job

Provide hands on IT technical support on-site and remotely, resolving faults and providing advice and training for staff using laptops, PCs, smartphones, tablets and printers.

This will involve communicating technical issues to a non-technical person and owning the problem through to satisfactory resolution for the user. This will also include:

*Escalating unsolved problems.

*Keep users informed regarding status of outstanding problems.

*Methods for communication will be by telephone, email, written and in person.

*To ensure that all support calls and requests are dealt with appropriately and in accordance with defined policies and procedures.

*Assist other IT teams in projects at an appropriate level for post, eg

*Data gathering, eg hardware and software configuration details

*Configuring and testing software and hardware

*Installation of new and replacement equipment

*Auditing, asset management and recovery of trust devices.

*Ensure the integrity of desktop/laptop security, escalating all breaches of security policies and procedures.

*Record all activities in line with IT procedures and work within agreed change control processes.

*Work within an ITIL based framework for managing incidents and requests.

*The nature of the work will mean that a number of tasks will require completion outside the normal core office hours, subject to prior agreement.

*The role holder may be required to be part of the IT on call rota.

About us

Southern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services.

With a workforce of more than 7000 and a footprint that spans more than 200 sites across Hampshire, we're wholeheartedly committed to providing the best possible healthcare, reaching a range of diverse communities, whilst placing patients and staff at the forefront of all our endeavours.

We are currently working closely with other NHS Trusts to integrate all our collective community, mental health, and learning disability services. Our new organisation, to be known as Hampshire and Isle of Wight NHS Foundation Trust, is set to launch in July 2024.

The transformation will happen in staggered stages; Hampshire CAMHS, part of Sussex Partnership NHS Foundation Trust joined Southern Health in February 2024, with Isle of Wight NHS Trust mental health and community services transitioning in early May 2024. The final combination of Southern Health and Solent Trusts is anticipated to occur in July 2024, when the new organisation will be formed.

Our new Trust will continue to cater to the unique needs of different communities, making healthcare across the county more accessible, as well as offering staff more opportunities for career development, training and partnership working.

Join us as we embark on this exciting journey to shape the future of healthcare in Hampshire.

Date posted

01 July 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year based on full time hours

Contract

Permanent

Working pattern

Full-time

Reference number

348-CORP-5043

Job locations

Moorgreen Hospital

Botley Road, West End

Southampton

Hampshire

SO30 3JB

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

*Degree or equivalent or relevant technical experience.
*Microsoft and other professional certification or equivalent proven experience.

Person Specification

Qualifications

Essential

*Degree or equivalent or relevant technical experience.
*Microsoft and other professional certification or equivalent proven experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Southern Health NHS Foundation Trust

Address

Moorgreen Hospital

Botley Road, West End

Southampton

Hampshire

SO30 3JB

Employer's website

https://www.southernhealth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Southern Health NHS Foundation Trust

Address

Moorgreen Hospital

Botley Road, West End

Southampton

Hampshire

SO30 3JB

Employer's website

https://www.southernhealth.nhs.uk/ (Opens in a new tab)