Ward Clerk

Job summary

An opportunity has arisen to join our ward based nursing and therapy team at Alton Community Hospital as a Ward Clerk. Working flexibly, sometimes over two wards, the ward clerk is an integral role supporting the clinical staff in all aspects of administration and acting as a first point of call for visitors. The role requires enthusiasm, attention to detail, plus a friendly and approachable manner.

We are looking for someone that can demonstrate a good level of administrative and clerical experience. You will require excellent interpersonal and communication skills, both written and orally, have a methodical and flexible approach and be able to prioritise workloads in order to meet the service needs, while maintaining a professional, customer focused, approach.

Alongside daily tasks and answering ward telephone calls, the job role includes arranging patient transport, handling medical records, organisation and ordering of ward stock, linen management and IT support for the staff. The post holder will be responsible for the organisation of their own workload and delegated decisions/actions, as deemed appropriate by the Operational Support Officer.

Applicants should have competent keyboard skills and be proficient in the use of Microsoft Office applications. Knowledge of Rio would be an advantage.

This is a full time role with occasional weekend working required.

Main duties of the job

To provide confidential and courteous secretarial/administration support to the Ward staff, patients and visitors.

To time manage and prioritise own work within an ever changing environment, using initiative consistently.

To act as a point of contact for the ward staff and be able to respond within the agreed guidelines using own initiative.

To monitor IT systems and provide IT support for the ward staff and clinical team.

Ensure that patient medical record systems are available and monitor that they are correctly maintained. This includes, but is not limited to, ensuring correct RiO demographics, validations systems, and spine synchronisation, up-loading and maintaining correct documentation.

2.6Daily checks of the resus bag, medicine fridges and updating bedstates. As well as weekly linen orders and material management for the ward.

2.7To manage telephone enquiries on behalf of the ward staff and respond accordingly.

2.8To provide administration support to the Operational Support Officer when needed and take on ad hoc tasks when required.

2.9To keep up to date with the planned admission and discharge pathways of patients.

2.10To coordinate and support patient transport, appointments and other external requests.

2.11To maintain the nurses desk, keeping a tidy space and order stationary as required.

2.12To provide weekend admin cover to both wards at least once a month.

About us

Are you committed to providing remarkable care and service?Are you passionate about helping people and want to make a difference every day?We want to meet you!

Southern Health is one of the largest Foundation Trusts in the UK, specialising in mental health, adult and child community health and learning disabilities. We are committed to promoting the welfare and safeguarding of children, young people and adults at risk of abuse and neglect through our 6,500 strong workforce.

Southern Health has over 300 sites across the county and we serve 1.5 million people throughout all stages of their lives. Our aim is to work alongside the people we support (and our health and care partners) to deliver the best possible care and constantly improve.

Here at SHFT we have so much to be proud of:

• Working as a team and supporting each other, we put patients and our staff at the heart of everything we do.
• We have a skilled and diverse workforce and are committed to our staff development, offering bespoke training packages, leadership pathways and career opportunities.
• We offer a variety of benefits such as an amazing pension scheme, generous annual leave, Childcare Choices scheme, many discounts (Blue Light card, The Company Shop, NHS Staff Discounts, cycle to work scheme) and much more.

Come to work with us, together we will provide outstanding treatment and care to improve lives.

Employer details

Employer name

Southern Health NHS Foundation Trust

Address

Alton Community Hospital

Chawton Park Road

Alton

Hampshire

GU34 1RJ

Employer's website

https://www.southernhealth.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Southern Health NHS Foundation Trust

Address

Alton Community Hospital

Chawton Park Road

Alton

Hampshire

GU34 1RJ

Employer's website

https://www.southernhealth.nhs.uk/ (Opens in a new tab)

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