Business Support Administrator - Logistics

Southern Health NHS Foundation Trust

This job is now closed

Job summary

An exciting opportunity has arisen for an administrator to join the Learning Education and Development team where they will gain experience in an interesting and diverse administration role.

The successful applicant will be a committed individual who is efficient and highly motivated with excellent organisational skills. They will demonstrate excellent customer service and communication skills to engage with stakeholders at all levels and will thrive in a fast paced environment.

They will work flexibly and collaboratively in the Business Support team responsible for the logistical coordination of training and support for learners in the Trust. The role supports a range of administrative processes and business functions with a focus on quality service delivery.

This role is jointly responsible for monitoring and maintaining the Learning Experience Platform which requires process management skills and the ability to problem solve.

In house training will be provided with extended opportunities to participate in professional development relevant to the role.

This post is based at Tatchbury, SO40 2RZ, is 37.5 hours per week, Monday to Friday and will be rostered to work onsite two days per week. We can offer some flexibility including some home working after the initial 3 month induction period.

For more information or to arrange an informal visit please contact Donna Bennett, Business Support Administration Lead on telephone number 02382 311610 or email donna.bennett@southernhealth.nhs.uk

Main duties of the job

Schedule and co-ordinate logistics of training programmes providing statistical data on training attendance, DNA and compliance

Manage room booking requests and cancellations for training rooms, updating venue calendars as appropriate

Liaise with internal and external venues in order to ensure adequate facilities are available for the provision of training. Conduct regular venue audits to ensure they are fit for purpose

Complete administration of course outlines, online booking, course cancellations, low uptake, training records and reports on the Learning Experience Platform

Administration support for LEAD Helpdesk telephone and email enquiries

Cover reception onsite at Tatchbury two days per week to support trainers and staff attending training courses, ensuring the rooms and equipment is set up

Complete procurement tasks using electronic ordering systems, chase deliveries and receipt online. Provide end of year procurement assistance

Assist in the design, update and maintenance of LEAD staff website pages to ensure information remains current

Attend meetings and take minutes, prepare draft minutes for approval in timely manner and distribute approved minutes

Assist in the review, audit and analysis of administration workstreams, systems, standards and processes. Recommend service improvements, initiate and action change

Support management of building facilities. Report and coordinate maintenance and repairs as appropriate

About us

Are you committed to providing remarkable care and service?Are you passionate about helping people and want to make a difference every day?We want to meet you!

Southern Health is one of the largest Foundation Trusts in the UK, specialising in mental health, adult and child community health and learning disabilities. We are committed to promoting the welfare and safeguarding of children, young people and adults at risk of abuse and neglect through our 6,500 strong workforce.

Southern Health has over 300 sites across the county and we serve 1.5 million people throughout all stages of their lives. Our aim is to work alongside the people we support (and our health and care partners) to deliver the best possible care and constantly improve.

Here at SHFT we have so much to be proud of:

Working as a team and supporting each other, we put patients and our staff at the heart of everything we do.
We have a skilled and diverse workforce and are committed to our staff development, offering bespoke training packages, leadership pathways and career opportunities.
We offer a variety of benefits such as an amazing pension scheme, generous annual leave, Childcare Choices scheme, many discounts (Blue Light card, The Company Shop, NHS Staff Discounts, cycle to work scheme) and much more.

Come to work with us, together we will provide outstanding treatment and care to improve lives.

Date posted

14 December 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year based on full time hours

Contract

Permanent

Working pattern

Full-time

Reference number

348-CORP-3266

Job locations

Tatchbury Mount

Calmore

Southampton

Hampshire

SO40 2RZ

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

Educated to GCSE standard to include English Language and Mathematics Grade 4 or above or Numeracy and Literacy Level 2

Desirable

Willingness to learn other Computer Skills

Experience

Essential

Understanding of Southern Health aims and objectives and how LEAD supports these
Experience of working in a team
Ability to prioritise and manage workloads and time effectively
Experience of maintaining complex spreadsheets & databases
Evidence of delivering excellent customer service with excellent communication skills; both written & verbal
Excellent computer skills; must be confident in the use of Microsoft Office Systems, including Word, Excel, and Outlook
Experience of excellent administrative and organisational skills requiring attention to detail and ability to use own initiative
Ability to handle multiple projects at one time and meet deadlines

Desirable

Previous experience of an administrative role in a Learning, Education & Development department
Experience of scheduling and logistics
Experience of using a Learning Management System (LMS)

Person Specification

Qualifications

Essential

Educated to GCSE standard to include English Language and Mathematics Grade 4 or above or Numeracy and Literacy Level 2

Desirable

Willingness to learn other Computer Skills

Experience

Essential

Understanding of Southern Health aims and objectives and how LEAD supports these
Experience of working in a team
Ability to prioritise and manage workloads and time effectively
Experience of maintaining complex spreadsheets & databases
Evidence of delivering excellent customer service with excellent communication skills; both written & verbal
Excellent computer skills; must be confident in the use of Microsoft Office Systems, including Word, Excel, and Outlook
Experience of excellent administrative and organisational skills requiring attention to detail and ability to use own initiative
Ability to handle multiple projects at one time and meet deadlines

Desirable

Previous experience of an administrative role in a Learning, Education & Development department
Experience of scheduling and logistics
Experience of using a Learning Management System (LMS)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.