Clerical Officer

Job summary

To be a member of the Therapy Out-Patient Administration team that provides comprehensive, high quality outpatient and waiting list management services for the Therapy Out-Patient Department.

You will be the first point of contact for patients visiting the outpatient department or calling the busy self referral telephone line, and will provide a confident professional service to all patients, ensuring that coordinated streamlined administrative processes meet individual patient needs throughout their pathway of care.

Main duties of the job

• To be a member of the Therapy Out-Patient Administration team that provides comprehensive, high quality outpatient and waiting list management services for the Therapy Out-Patient Department.
• To manage a number of specialty patient lists operating in accordance with the Trusts Access Policy and in line with national Targets ensuring efficient and effective use of outpatient sessions and interventional sessions.
• Exercise initiative and use independent judgement, knowledge and analysis to book patients, dependent on their individual clinical needs and their complexity. Work in a demanding and sometimes hostile environment dealing with complex and sensitive information on a daily basis.
• Provide an information and communication link between the patient and their Out-Patient attendance.
• Be capable of dealing with situations arising from the duties and responsibilities described below to ensure an effective, organised, comprehensive and efficient, high quality patient centred clerical service.
• Working closely with the operational management teams and clinicians to enable effective management of the patient pathway.
• To work as a Patient Contact Advisor for Single Point of Access answering in coming calls, booking clinic appointments and receiving patient and healthcare professional referrals.

About us

The Secretary of State has approved the partnership between St Helens & Knowsley Teaching Hospitals and Southport & Ormskirk Hospitals.

From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.

The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

Our Vision is to deliver 5 Star Patient Care:

• CAREthat is evidence based, high quality and compassionate
• SAFETY that is of the highest standards
• COMMUNICATION that is open, inclusive and respectful
• SYSTEMS that are efficient, patient centred and reliable
• PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:

• Trust rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme

Please see our Wellbeing & Benefits booklet for more information on our staff benefits.