Job summary
We are looking to recruit a Receptionist within the Access team at Southport and Ormskirk District General Hospital Post holder will rotate across Southport and Ormskirk Hospital sites.The post holder will be responsible for the registration of patients, booking patient appointments, general reception duties, and any other administration duties. The learning and development opportunities are vast, we consider the department to be an innovative and creative environment.
Main duties of the job
You should have excellent keyboard skills. Knowledge of the Hospital Patient Administrative System (Careflow) and have some experience working within an office setting. Good communication and telephone skills and the ability to work independently are also essential.We can offer you:Excellent opportunities for professional development supported by our own programmers tailored to meet your needs.
About us
The Secretary of State has approved the partnership between St Helens & Knowsley Teaching Hospitals and Southport & Ormskirk Hospitals.
From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision is to deliver 5 Star Patient Care:
- CAREthat is evidence based, high quality and compassionate
- SAFETY that is of the highest standards
- COMMUNICATION that is open, inclusive and respectful
- SYSTEMS that are efficient, patient centred and reliable
- PATHWAYS that are best practice and embedded, but also respect the individual needs of patients
Our achievements include:
- Trust rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme
Please see our Wellbeing & Benefits booklet for more information on our staff benefits.
Job description
Job responsibilities
Please see job description for further details on duties and responsibilities
Advertising date: 17th July 2023
Closing date: 27th July 2023
Shortlisting date: 28th July 2023
Interview date: w/c 7th August 2023
Please be aware that we may close a vacancy earlier than stated should a sufficient number of applications be received, you are therefore advised to apply at your earliest convenience.
Job description
Job responsibilities
Please see job description for further details on duties and responsibilities
Advertising date: 17th July 2023
Closing date: 27th July 2023
Shortlisting date: 28th July 2023
Interview date: w/c 7th August 2023
Please be aware that we may close a vacancy earlier than stated should a sufficient number of applications be received, you are therefore advised to apply at your earliest convenience.
Person Specification
Education and Qualifictaions
Essential
- NVQ level 2-3 in Administration/Customer Care or equivalent level of Knowledge
- Educated to at least GCSE level or equivalent experience
- European Computer Driving Licence (ECDL) or equivalent
Knowledge/Experience
Essential
- Good knowledge of Administrative Systems
- Ability to use your own initiative if required
Desirable
- Working as part of a team
Skills/Ability
Essential
- Excellent interpersonal skills with ability to use tact and diplomacy when relaying sensitive information
- Accurate Keyboard Skills
- Effective Communicator
- Good organisational skills with ability to prioritise own workload
- Ability to work to appropriate quality standards and meet tight deadlines
Desirable
- Ability to recognise and solve with ability to prioritise own workload
- Ability to work as an effective team member
Other
Essential
- Has a positive attitude to customer care
Desirable
- Ability to remain calm and work effectively in pressure situations
Person Specification
Education and Qualifictaions
Essential
- NVQ level 2-3 in Administration/Customer Care or equivalent level of Knowledge
- Educated to at least GCSE level or equivalent experience
- European Computer Driving Licence (ECDL) or equivalent
Knowledge/Experience
Essential
- Good knowledge of Administrative Systems
- Ability to use your own initiative if required
Desirable
- Working as part of a team
Skills/Ability
Essential
- Excellent interpersonal skills with ability to use tact and diplomacy when relaying sensitive information
- Accurate Keyboard Skills
- Effective Communicator
- Good organisational skills with ability to prioritise own workload
- Ability to work to appropriate quality standards and meet tight deadlines
Desirable
- Ability to recognise and solve with ability to prioritise own workload
- Ability to work as an effective team member
Other
Essential
- Has a positive attitude to customer care
Desirable
- Ability to remain calm and work effectively in pressure situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
