Job summary
We are looking for two experienced Programme Managers to join us to work on our Electronic Patient Record implementation. These posts are key to ensuring a successful roll out both in terms of tasks required, strategic alignment and engagement with our wider corporate and clinical workforce.
One post will be responsible for our Clinical design and process including training and engagement of end users. The other will focus on system configuration and reporting requirements.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
Your role will be instrumental in delivering service delivery, change, and developments in accordance with the programme plan and you should bring with you a range of programme expertise and skills , incorporating service change/design and outcomes that will help shape and develop our systems and processes.
You should have excellent communication skills, able to adapt and assimilate key messages, and have a strong commitment to improving health outcomes.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Job description
Job responsibilities
Responsible for leading a significant element of the EPR implementation programme function ensuring alignment with Trust strategic priorities and Digital Transformation Plans. This includes managing a team of project staff members ensuring that professional standards are adhered to whilst pursing a pro-active, innovative and inclusive approach to programme management.
To maintain a focus within the EPR programme and across the organisation on realising the benefits to be delivered by the EPR programme and ensure that progress and risks are monitored and managed, raising any concerns to senior management level in a timely manner.
To establish and sustain effective arrangements to plan, manage and monitor the outputs of projects and work-streams within the epr programme and ensure that they deliver the required outputs to the agreed specification and deadlines.
To ensure that the Trusts programme management framework is fully utilised to ensure that the planning, monitoring and governance of the programme are carried out in line with relevant Trust policies and procedures. This includes ensuring that relevant EPR operational working groups and the epr strategic programme board have the required information and decision options to effectively govern the programme and that the EPR programme sponsor, EPR Programme Director, and other EPR programme managers are appropriately briefed about progress and issues relating to the programme.
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Job description
Job responsibilities
Responsible for leading a significant element of the EPR implementation programme function ensuring alignment with Trust strategic priorities and Digital Transformation Plans. This includes managing a team of project staff members ensuring that professional standards are adhered to whilst pursing a pro-active, innovative and inclusive approach to programme management.
To maintain a focus within the EPR programme and across the organisation on realising the benefits to be delivered by the EPR programme and ensure that progress and risks are monitored and managed, raising any concerns to senior management level in a timely manner.
To establish and sustain effective arrangements to plan, manage and monitor the outputs of projects and work-streams within the epr programme and ensure that they deliver the required outputs to the agreed specification and deadlines.
To ensure that the Trusts programme management framework is fully utilised to ensure that the planning, monitoring and governance of the programme are carried out in line with relevant Trust policies and procedures. This includes ensuring that relevant EPR operational working groups and the epr strategic programme board have the required information and decision options to effectively govern the programme and that the EPR programme sponsor, EPR Programme Director, and other EPR programme managers are appropriately briefed about progress and issues relating to the programme.
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Person Specification
Qualifications
Essential
- Educated to masters level in a relevant subject
- Programme or Project Management qualification (e.g. Prince2 or MSP)
- Quality Improvement qualification or willing to achieve within agreed timescale
Experience, Skills and Knowledge
Essential
- Significant experience in the following areas: Leading major change initiatives
- Developing and monitoring complex programme or project plans
- Engaging successfully with a range of stakeholders, including within own organisation, outside own organisation and including both service users / customers and staff
- Using influencing and negotiation techniques
- Producing written reports and relating to complex information and data
- Presenting complex issues to senior management in order to trigger a decision
- Managing operational programme boards
- Managing budgets and resource allocation
- Risk Management experience
- Has understanding of nationally recognised project management systems
- Good understanding of the Trust's Programme/Project Management framework (within agreed timescale)
- Understanding of the issues and context underlying the EPR programme to be managed
- Understanding of the political and managerial context of the NHS and drivers of reform and change within the NHS
- Specific managerial knowledge required to have credibility with the stakeholders for this programme (or an indication from past experience that this can be gained quickly)
- Good understanding of the Trust's Quality Improvement System (QIS) (within agreed timescale)
- Understands coaching tools and how to manage and influence both directly managed staff, peers and more senior staff
- Understands own strengths and weaknesses and able to seek advice/support appropriately accordingly
- High level conceptual and strategic thinking
- Excellent presentation skills
- Change Management skills
- Able to analyse and assesses information from multiple sources some of which may be incomplete and conflicting to inform option appraisals / business cases, revising pathways and ways of working
- Ability to understand operational issues quickly and gain credibility with the people who will have to implement or use revised processes
- Able to analyse, understand and make reasoned judgements on complex information and uncertainties about future risk
- Confidence and ability to challenge senior managers appropriately regarding governance of the programme, escalating where required
- Able to develop options and clearly communicate the impact of different options on the timescales, costs and benefits realisation trajectories to key stakeholders
- Able to identify interdependencies and the potential impact of these
- Able to use of appropriate communications and coaching techniques to motivate and inspire others to act
- Excellent facilitation, influencing and negotiating skills
- Ability to work under pressure and meet deadlines
- Good understanding how service redesign can deliver significant benefits within the NHS
- Able to communicate successfully with a wide range of stakeholders both verbally and in writing
- Proficient in use of standard IT packages e.g. Microsoft Office
- Standard keyboard skills
Desirable
- Evidence of training in quality improvement principles and techniques
- Experience in the following areas: formal programme or project manager. o using a quality improvement system o line management, motivation and development of staff o leading a change initiative which had to be re planned after it had started, due to a change in the strategic environment, failure to realise benefits or similar o developing and/or using: Vision statements, Benefits profiles, Trajectories, Logic Maps
- Understanding of mental health and/or learning disability issues and services
- Workshop design and facilitation skills
- Chairing skills
- Quantitative data analysis skills
Personal
Essential
- Able to work in accordance with the Staff Compact and Trust Values and Behaviours
- Personal resilience
- Committed to continual quality and service improvement
- Self-aware and committed to continual professional and personal development. Able to accept and respond positively to feedback from supervision
- Committed to promoting a positive image of people with mental health conditions or learning disabilities
- Committed to promoting a positive image of the EPR Programme, and the Trust / NHS as a whole
Person Specification
Qualifications
Essential
- Educated to masters level in a relevant subject
- Programme or Project Management qualification (e.g. Prince2 or MSP)
- Quality Improvement qualification or willing to achieve within agreed timescale
Experience, Skills and Knowledge
Essential
- Significant experience in the following areas: Leading major change initiatives
- Developing and monitoring complex programme or project plans
- Engaging successfully with a range of stakeholders, including within own organisation, outside own organisation and including both service users / customers and staff
- Using influencing and negotiation techniques
- Producing written reports and relating to complex information and data
- Presenting complex issues to senior management in order to trigger a decision
- Managing operational programme boards
- Managing budgets and resource allocation
- Risk Management experience
- Has understanding of nationally recognised project management systems
- Good understanding of the Trust's Programme/Project Management framework (within agreed timescale)
- Understanding of the issues and context underlying the EPR programme to be managed
- Understanding of the political and managerial context of the NHS and drivers of reform and change within the NHS
- Specific managerial knowledge required to have credibility with the stakeholders for this programme (or an indication from past experience that this can be gained quickly)
- Good understanding of the Trust's Quality Improvement System (QIS) (within agreed timescale)
- Understands coaching tools and how to manage and influence both directly managed staff, peers and more senior staff
- Understands own strengths and weaknesses and able to seek advice/support appropriately accordingly
- High level conceptual and strategic thinking
- Excellent presentation skills
- Change Management skills
- Able to analyse and assesses information from multiple sources some of which may be incomplete and conflicting to inform option appraisals / business cases, revising pathways and ways of working
- Ability to understand operational issues quickly and gain credibility with the people who will have to implement or use revised processes
- Able to analyse, understand and make reasoned judgements on complex information and uncertainties about future risk
- Confidence and ability to challenge senior managers appropriately regarding governance of the programme, escalating where required
- Able to develop options and clearly communicate the impact of different options on the timescales, costs and benefits realisation trajectories to key stakeholders
- Able to identify interdependencies and the potential impact of these
- Able to use of appropriate communications and coaching techniques to motivate and inspire others to act
- Excellent facilitation, influencing and negotiating skills
- Ability to work under pressure and meet deadlines
- Good understanding how service redesign can deliver significant benefits within the NHS
- Able to communicate successfully with a wide range of stakeholders both verbally and in writing
- Proficient in use of standard IT packages e.g. Microsoft Office
- Standard keyboard skills
Desirable
- Evidence of training in quality improvement principles and techniques
- Experience in the following areas: formal programme or project manager. o using a quality improvement system o line management, motivation and development of staff o leading a change initiative which had to be re planned after it had started, due to a change in the strategic environment, failure to realise benefits or similar o developing and/or using: Vision statements, Benefits profiles, Trajectories, Logic Maps
- Understanding of mental health and/or learning disability issues and services
- Workshop design and facilitation skills
- Chairing skills
- Quantitative data analysis skills
Personal
Essential
- Able to work in accordance with the Staff Compact and Trust Values and Behaviours
- Personal resilience
- Committed to continual quality and service improvement
- Self-aware and committed to continual professional and personal development. Able to accept and respond positively to feedback from supervision
- Committed to promoting a positive image of people with mental health conditions or learning disabilities
- Committed to promoting a positive image of the EPR Programme, and the Trust / NHS as a whole
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
