Job summary
We are looking to expand our team of well organised team administrators, to provide an efficient support service to the CAMHS Durham and Darlington Neurodevelopmental Assessment Service.
The post is based at our North Durham site, Stanley Primary Care Centre; however, there may be an expectation for successful candidates to travel to our South Durham/Darlington site Sedgefield Community Hospital in cases where cover is needed for leave.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
Applicants should be able to demonstrate excellent communication and organisation skills, have an understanding of administrative/clerical procedures, and experience of working in a busy office environment.
Applicants should be self-motivated, organised and have a flexible approach to work. The ability to work as part of a team as well as taking ownership of their own workload. A willingness to perform repetitive tasks whilst maintaining attention to detail, and have the capacity to prioritise tasks whilst dealing sensitively with issues and maintaining confidential information.
Excellent communication skills, both verbal and written coupled with proven secretarial skills and previous experience is essential. The successful candidate should promote at all times a positive image of the Neurodevelopmental Assessment Service and the wider trust.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Job description
Job responsibilities
The CAMHS Durham and Darlington Neurodevelopmental Assessment Service is an expanding multi-professional team working across sites in Stanley and Sedgefield.
The service offers comprehensive assessments for children and young people up to 18 years old.
The main responsibilities of the role are:
-Answering e-mail and telephone enquiries
-Enters team referrals into the trust patient records
- Creates and ensures case note files are up to date and available
-General office duties as required eg photocopying, postage, filing
-Writing letters eg appointments, clinical reports
-Ordering stationary and managing invoices
-Attend meetings and clinical panels to record discussions and outcomes
The post holder may be required to work flexible hours depending on service need.
Additional contact details: Nicola Green - Admin Lead for North Durham nicola.green23@nhs.net
Job description
Job responsibilities
The CAMHS Durham and Darlington Neurodevelopmental Assessment Service is an expanding multi-professional team working across sites in Stanley and Sedgefield.
The service offers comprehensive assessments for children and young people up to 18 years old.
The main responsibilities of the role are:
-Answering e-mail and telephone enquiries
-Enters team referrals into the trust patient records
- Creates and ensures case note files are up to date and available
-General office duties as required eg photocopying, postage, filing
-Writing letters eg appointments, clinical reports
-Ordering stationary and managing invoices
-Attend meetings and clinical panels to record discussions and outcomes
The post holder may be required to work flexible hours depending on service need.
Additional contact details: Nicola Green - Admin Lead for North Durham nicola.green23@nhs.net
Person Specification
Qualifications
Essential
- Qualifications and/or Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration
- Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role
Desirable
- Level 3 in Business Administration
- RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment
Experience
Essential
- Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information).
- Customer Service experience (face to face, answering calls, correspondence)
- Experience of organising completing demands and workloads
- Experience of setting up and maintenance of administrative systems and processes
- Experience of working autonomously and proactively
Desirable
- Experience of supporting/supervising staff
- Experience of handling monies and working within financial guidelines
Knowledge
Essential
- Comprehensive knowledge of Microsoft Office applications (word, excel, outlook)
- Understanding of data protection and the need for confidentiality and how to maintain this
- Knowledge of office systems and processes
Desirable
Person Specification
Qualifications
Essential
- Qualifications and/or Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration
- Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role
Desirable
- Level 3 in Business Administration
- RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment
Experience
Essential
- Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information).
- Customer Service experience (face to face, answering calls, correspondence)
- Experience of organising completing demands and workloads
- Experience of setting up and maintenance of administrative systems and processes
- Experience of working autonomously and proactively
Desirable
- Experience of supporting/supervising staff
- Experience of handling monies and working within financial guidelines
Knowledge
Essential
- Comprehensive knowledge of Microsoft Office applications (word, excel, outlook)
- Understanding of data protection and the need for confidentiality and how to maintain this
- Knowledge of office systems and processes
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
