Job summary
An opportunity has arisen to recruit an experienced and highly motivated Team Administrator within the Child and Adolescent Mental Health Services, based at The Acley Centre, although there may be a requirement for you to work at other Trust sites.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
The successful candidate will be required to provide administrative duties for the full multi-disciplinary team. The successful candidate will need to have excellent IT and organisational skills and a good knowledge and understanding of information systems. Significant secretarial/administrative experience is essential along with comprehensive knowledge and experience within Microsoft office applications.
The team is a busy and fast paced environment so the ability to work under pressure to meet deadlines with a flexible and motivated attitude to work is essential.
The role mainly includes day to day admin tasks such as organising meetings and appointments,answering the phone to service users and other agencies, tending to the central email box and the minuting of clinical meetings. Some dictation is also required to support clinical staff.
Excellent communication skills, both verbal and written coupled with proven secretarial skills and previous experience is essential.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Job description
Job responsibilities
The successful candidates must also have the ability to be organised, efficient and have the capacity to prioritise their workload whilst dealing sensitively with issues and maintaining confidential information, attending huddles, monitoring the team inbox, making appointments, diary management and some dictation using Bighand.
The successful candidates must also have the ability to be organised, efficient and have the capacity to prioritise their workload whilst dealing sensitively with issues and maintaining confidential information.
The candidate may also asked to support the wider secretarial team including reception.
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Job description
Job responsibilities
The successful candidates must also have the ability to be organised, efficient and have the capacity to prioritise their workload whilst dealing sensitively with issues and maintaining confidential information, attending huddles, monitoring the team inbox, making appointments, diary management and some dictation using Bighand.
The successful candidates must also have the ability to be organised, efficient and have the capacity to prioritise their workload whilst dealing sensitively with issues and maintaining confidential information.
The candidate may also asked to support the wider secretarial team including reception.
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Person Specification
Qualifications
Essential
- Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management
- Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period.
Desirable
- Level 3 Qualification in Leadership and Management
- RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment
Experience
Essential
- Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information).
- Customer Service experience (face to face, answering calls, correspondence).
- Experience of organising completing demands and workloads.
- Experience of setting up and maintenance of administrative systems and processes
- Experience of working autonomously and proactively
Desirable
- Experience of supporting/supervising staff.
- Experience of handling monies and working within financial guidelines.
Knowledge
Essential
- Comprehensive knowledge of Microsoft Office applications
- Understanding of data protection and the need for confidentiality and how to maintain this
- Knowledge of office systems and processes.
Desirable
Skills
Essential
- Input data accurately / efficiently
- Demonstrate good organisational and diary management skills to include co-ordination of meetings and associated duties.
- Communicate effectively in the English language and demonstrate both verbal and written comprehension skill.
- Maintain concentration and attention to detail whilst also dealing effectively with interruptions.
- Work on own initiative, prioritise work and consistently meet deadlines.
- Depending on work area, supervise staff in a positive manner to facilitate delivery of an effective service.
Desirable
Personal Attributes
Essential
- Able to work in accordance with the Staff Compact and Trust Values and Behaviours.
- Able to work flexibly and co-operatively as part of a team.
- Able to remain calm and productive under pressure.
- Able to maintain a professional engagement with people who are distressed, angry or verbally aggressive.
- Committed to continual quality and service improvement
- Self aware and committed to continual personal development.
- Committed to promoting a positive image of people with mental health conditions and learning disabilities
- Committed to promoting a positive image of the Service.
Person Specification
Qualifications
Essential
- Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management
- Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period.
Desirable
- Level 3 Qualification in Leadership and Management
- RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment
Experience
Essential
- Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information).
- Customer Service experience (face to face, answering calls, correspondence).
- Experience of organising completing demands and workloads.
- Experience of setting up and maintenance of administrative systems and processes
- Experience of working autonomously and proactively
Desirable
- Experience of supporting/supervising staff.
- Experience of handling monies and working within financial guidelines.
Knowledge
Essential
- Comprehensive knowledge of Microsoft Office applications
- Understanding of data protection and the need for confidentiality and how to maintain this
- Knowledge of office systems and processes.
Desirable
Skills
Essential
- Input data accurately / efficiently
- Demonstrate good organisational and diary management skills to include co-ordination of meetings and associated duties.
- Communicate effectively in the English language and demonstrate both verbal and written comprehension skill.
- Maintain concentration and attention to detail whilst also dealing effectively with interruptions.
- Work on own initiative, prioritise work and consistently meet deadlines.
- Depending on work area, supervise staff in a positive manner to facilitate delivery of an effective service.
Desirable
Personal Attributes
Essential
- Able to work in accordance with the Staff Compact and Trust Values and Behaviours.
- Able to work flexibly and co-operatively as part of a team.
- Able to remain calm and productive under pressure.
- Able to maintain a professional engagement with people who are distressed, angry or verbally aggressive.
- Committed to continual quality and service improvement
- Self aware and committed to continual personal development.
- Committed to promoting a positive image of people with mental health conditions and learning disabilities
- Committed to promoting a positive image of the Service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
