Job summary
An opportunity has arisen to recruit a highly motivated and experienced individual to a Team Administrator position working 37.5 hours per week supporting the CAMHS Senior Leadership team in North End House, Durham.
This is a fantastic opportunity to join a friendly and supportive service, previous reception / clerical experience and customer service is essential.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
Whilst having previous experience in an administrative role is essential, NHS or other health care experience is not. We are first and foremost looking for individuals with a passion for people, customer service experience, extensive organisational skills, an interest in working in a health care setting and a 'can do' attitude.
This role is at the heart of a dedicated and caring team and is a pivotal role in the day-to-day operations. As part of the administration team you will work closely with the other administrative and clinical colleagues, supporting them in ensuring that high standards are maintained and they have everything they need to provide the best possible care for the service users.
We are looking for someone who feels comfortable multi-tasking in a busy environment, can communicate confidently, is thorough and takes pride in their work, can build strong working relationships with a variety of people, can prioritise their workload and work to deadlines.
About us
With a starting salary of £24,937 per annum, a generous NHS pension scheme, a fantastic annual leave package (27 days plus bank holidays) and access to other NHS staff benefits and discounts, it is fair to say that this job has a lot to offer. And, it's not just the NHS pay scale and benefits that we offer that make joining our organisation an excellent choice, there are many training and development opportunities available, giving you the opportunity for career progression.
We recognise that Administrators are professionals and are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high quality care for our service users. The kind of care we would want for ourselves and for our loved ones.
Our organisation is on a 'Journey to Change' and as part of this journey, creating a great experience for our staff is one of three big goals. Ultimately, our aim is to be a proactive, responsible and mindful employer; recruiting, retaining and training our people, for the right roles, at the right time.
Job description
Job responsibilities
Main Duties, area of Responsibilities
- Delivering high quality patient care
- Successfully communicating with others, establish and maintain great working relationships and gain co-operation
- Effectively analysing information, identify problems, develop solutions and make recommendations/decisions
- Effective processing and management of information and the use of information system
- Efficient and effective planning and organising of activities
- Managing Self and Level of Autonomy
- Working effectively as part of a team
Other Requirements
SafeguardingAll staff members have a duty to report any concerns they have about the safety or wellbeing of the service users, members of their families, including children.
FlexibilityThe post holder may be required to undertake duties not specified in the job description which are commensurate with the role and/or band as required by the service need.
Please see attached job description for full details of job summary and main duties required for the role.
Job description
Job responsibilities
Main Duties, area of Responsibilities
- Delivering high quality patient care
- Successfully communicating with others, establish and maintain great working relationships and gain co-operation
- Effectively analysing information, identify problems, develop solutions and make recommendations/decisions
- Effective processing and management of information and the use of information system
- Efficient and effective planning and organising of activities
- Managing Self and Level of Autonomy
- Working effectively as part of a team
Other Requirements
SafeguardingAll staff members have a duty to report any concerns they have about the safety or wellbeing of the service users, members of their families, including children.
FlexibilityThe post holder may be required to undertake duties not specified in the job description which are commensurate with the role and/or band as required by the service need.
Please see attached job description for full details of job summary and main duties required for the role.
Person Specification
Qualifications
Essential
- Qualifications and/or Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration
- Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.
Desirable
- Level 3 Qualification in Business Administration
- RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment
Experience
Essential
- Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information).
- Customer Service experience (face to face, answering calls, correspondence).
- Experience of organising completing demands and workloads.
- Experience of setting up and maintenance of administrative systems and processes.
- Evidence of experience in working autonomously and proactively.
Desirable
- Experience of supporting/supervising staff
- Experience of handling monies and working within financial guidelines
Knowledge
Essential
- Comprehensive knowledge of administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines.
- Demonstrable and comprehensive knowledge of Microsoft Office applications (Word, Excel and Outlook)
- Understanding of confidentiality and the associated legal and policy requirements.
Desirable
Person Specification
Qualifications
Essential
- Qualifications and/or Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration
- Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.
Desirable
- Level 3 Qualification in Business Administration
- RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment
Experience
Essential
- Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information).
- Customer Service experience (face to face, answering calls, correspondence).
- Experience of organising completing demands and workloads.
- Experience of setting up and maintenance of administrative systems and processes.
- Evidence of experience in working autonomously and proactively.
Desirable
- Experience of supporting/supervising staff
- Experience of handling monies and working within financial guidelines
Knowledge
Essential
- Comprehensive knowledge of administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines.
- Demonstrable and comprehensive knowledge of Microsoft Office applications (Word, Excel and Outlook)
- Understanding of confidentiality and the associated legal and policy requirements.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
