Administrator - Receptionist

Job summary

An opportunity has arisen for a conscientious and mindful Administrator - Receptionist to join the Community Mental Health Team (CMHT) in Harrogate.

The team are based at Hummingbird House in Harrogate and provide community-based support to people aged between 18 and 65 years old, who are experiencing challenges with their mental health.

The teams are due to move to this new building in Harrogate town centre which has been redesigned to accommodate a number of mental health services. It is a short walk from the bus or railway station and is easily accessible by car, bus and bicycle.

The CMHT is a multi-disciplinary team and consists of medical staff, mental health nurses, psychologists, social workers, support workers and administrative staff. As one of two Reception Administrators, you will be the first point of contact to all; welcoming service users, carers and visitors to the building and our services.

If you are looking for a new challenge or a development opportunity (apprenticeship model), have a desire to be part of a team striving to make a difference, we will welcome your application for this role.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

Whilst having previous experience of an administrative role is essential, NHS or other health care experience is not. We are first and foremost looking for individuals with a passion for people, customer service experience, organisational skills, an interest in working in a health care setting and a proactive 'can do' attitude.

This role is a starting step into understanding our organisation, the services we provide to our communities and the people who work for us and with us.

We are looking for someone who is able to demonstrate patience and understanding, is comfortable multi-tasking in a busy environment, can communicate confidently and utilise discretion when needed, is thorough and takes pride in their work, can build strong working relationships with a variety of people, can prioritise their workload and work to deadlines.

About us

With a starting salary of £24,465 pro rata per annum, a generous NHS pension scheme, a fantastic annual leave package (27 days annual leave plus bank holidays pro rata) and access to other NHS staff benefits and discounts, it is fair to say that this job has a lot to offer. And, it's not just the NHS pay scale and benefits that we offer that make joining our organisation an excellent choice, there are many training and development opportunities available, giving you the opportunity for career progression.

All staff have regular 1-2-1s, quarterly supervision meetings and an annual appraisal, which provides lots of opportunity for discussion around achievements, challenges and aspirations.

We recognise that Administrators are professionals and are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high quality care for our service users. The kind of care we would want for ourselves and for our loved ones.

Our organisation is on a 'Journey to Change' and as part of this journey, creating a great experience for our staff is one of three big goals. Ultimately, our aim is to be a proactive, responsible and mindful employer; recruiting, retaining and training our people, for the right roles, at the right time.