Job summary
We are looking to recruit an Administrator to join the Central Durham Adult Community Mental Health Team based in Kirkstone Villa at Lanchester Road Hospital site.
Applicants must ensure that prior to applying they have agreement from their current line manager that they can be released on a secondment basis. In the event that permanent funding is secured for this post the successful applicant will be confirmed in post on a permanent basis.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
The Reception is a dynamic work environment and as a Administrator you will have multiple responsibilities including greeting service users on arrival, managing phone calls, managing records, building and ordering responsibilities, as well as utilising electronic systems. You must be calm, reassuring and always treat people with respect, dignity and kindness in this varied environment and display impeccable customer service skills.
This is a fantastic opportunity to join a friendly and supportive service.
About us
In our team we aim to provide the best possible experience and outcomes for our service users, their carers/family members and our colleagues. We are caring, compassionate and supportive team. We value greatly each others' contributions and wellbeing of our staff members is very important to us. We offer regular supervision and appraisals and a variety of learning/ personal development opportunities.
Job description
Job responsibilities
Deal with telephone enquires.
Greet service users, families and carers
Deal with enquires for the clinical team
Undertake general office duties
Maintain a room booking system
Manage clinic bookings
Provide typing support
Organise own work on a day to day basis
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Job description
Job responsibilities
Deal with telephone enquires.
Greet service users, families and carers
Deal with enquires for the clinical team
Undertake general office duties
Maintain a room booking system
Manage clinic bookings
Provide typing support
Organise own work on a day to day basis
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Person Specification
Qualifications
Essential
- BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration.
- Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.
Experience
Essential
- Data inputting experience.
- Experience of general office duties.
- Customer service experience
Knowledge
Essential
- Working knowledge of Microsoft Office applications (Word, Excel and Outlook).
- Understanding of confidentiality and how to maintain this.
- Knowledge of office systems and processes
- Knowledge of receiving visitors/telephone callers and taking accurate messages.
Person Specification
Qualifications
Essential
- BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration.
- Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.
Experience
Essential
- Data inputting experience.
- Experience of general office duties.
- Customer service experience
Knowledge
Essential
- Working knowledge of Microsoft Office applications (Word, Excel and Outlook).
- Understanding of confidentiality and how to maintain this.
- Knowledge of office systems and processes
- Knowledge of receiving visitors/telephone callers and taking accurate messages.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
